Customer Service Apprenticeship SEARCH ENGINE GURU LIMITED
Northern Skills are recruiting on behalf of Search Engine Guru. They are looking for 2 customer service apprentices to join their team. The role includes dealing with customer issues/complaints, helping to assist the customer to gain the best possible outcome and maintaining existing relationship with already existing customers.
Closing date: 14 Oct 2023
Apprenticeship summary
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Annual wage
£9,335.04
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
34 Hours, Mon - Thu 9 - 4:30, Fri - 9 - 2:30pm, 30 min lunch. 20 days holiday + Bank hols.
Total hours per week: 34
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Expected duration
12 Months
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Possible start date
21 Oct 2023
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Date posted
14 Aug 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000190916
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Positions
2 available
What will the apprentice be doing?
- Customer Relations Apprentice & Customer Relations Advisor/ Lead Generator
Customer service-based role which includes both outbound
and inbound telephone calls - Provide product knowledge and services in regard to our
digital offerings which include website design, SEO’s, SSL
pages, new domains - Build Relationships and bring in new leads
- Maintain existing relationship with already existing customers
- Be the first point of contact for the business ensuring great
customer service is provided - Always adhere to GDPR and data protection
- E-marketing
- Dealing with customer issues/complaints
- Helping to assist the customer to gain the best possible
outcome - Assist the sales team and wider team
What training will the apprentice take and what qualification will the apprentice get at the end?
The successful candidate will work towards a Level 2 Qualification as a Customer Service Practictioner. The day release will be held at Middlesbrough College.
What is the expected career progression after this apprenticeship?
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade E/3) Essential
Things to consider
About the employer
Employer
SEARCH ENGINE GURU LIMITED
https://uk.linkedin.com/in/search-engine-guru-b17738170
Address
UNIT 12
EVANS BUSINESS CENTRE
LINGFIELD WAY
DL1 4QZ
Training
Training provider
MIDDLESBROUGH COLLEGE
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Before you apply
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