Customer Service Apprenticeship SEARCH ENGINE GURU LIMITED

Northern Skills are recruiting on behalf of Search Engine Guru. They are looking for 2 customer service apprentices to join their team. The role includes dealing with customer issues/complaints, helping to assist the customer to gain the best possible outcome and maintaining existing relationship with already existing customers.

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Closing date: 14 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    34 Hours, Mon - Thu 9 - 4:30, Fri - 9 - 2:30pm, 30 min lunch. 20 days holiday + Bank hols.

    Total hours per week: 34

  • Expected duration

    12 Months

  • Possible start date

    21 Oct 2023

  • Date posted

    14 Aug 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Customer Relations Apprentice & Customer Relations Advisor/ Lead Generator
    Customer service-based role which includes both outbound
    and inbound telephone calls
  • Provide product knowledge and services in regard to our
    digital offerings which include website design, SEO’s, SSL
    pages, new domains
  • Build Relationships and bring in new leads
  • Maintain existing relationship with already existing customers
  • Be the first point of contact for the business ensuring great
    customer service is provided
  • Always adhere to GDPR and data protection
  • E-marketing
  • Dealing with customer issues/complaints
  • Helping to assist the customer to gain the best possible
  • Assist the sales team and wider team

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will work towards a Level 2 Qualification as a Customer Service Practictioner. The day release will be held at Middlesbrough College.

What is the expected career progression after this apprenticeship?

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade E/3) Essential
GCSE or equivalent Maths (Grade E/3) Essential

Things to consider

This vacancy is to start immediately therefore you must be available to start before applying. The closing date, interview date and start date are subject to change.  This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Individuals are able to undertake an apprenticeship at a higher level than a qualification they currently hold, including any previously completed apprenticeships. Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship. Northern Skills will check candidates' eligibility prior to any interviews. Please be aware that as Northern Skills provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage.

About the employer

Digital Marketing Consultants Helping SMB's Grow Their Business








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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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