Apprentice Customer Service Receptionist SWINTON DENTAL LTD

Immediate start - if you would you like a career as a Dental receptionist. Then this could be the perfect role for you at a well-established Dental practice based in Swinton. Responding to patient enquiries via telephone, email and then accurately recording details of discussions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Jan 2024

Apprenticeship summary

Annual wage

£8,236.80

Wages explained

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

Minimum Wage Rates
Working week

Monday to Thursday - 9.00am – 5.30pm. Friday 9.00am – 3.00pm.

Total hours per week: 30
Expected duration

16 Months
Possible start date

29 Jan 2024
Date posted

11 Aug 2023
Apprenticeship level

Intermediate
Level 2 (GCSE)
Reference number

VAC1000190529
Positions

1 available

What you will do in your working day

This is an exciting role for an enthusiastic individual. You will be completing a wide range of duties, These will include:

Responding to patient enquiries via telephone, email and then accurately recording details of discussions.
Greeting patients and dealing with enquiries at the front reception desk
General administrative duties including filing, scanning, photocopying, posting mail, shredding
Booking appointments for patients
Processing requests
Learning new tasks within the reception role
Updating patient records as instructed by the Dentist
Keeping patient information confidential
Following all workplace policies and procedures

The training you will be getting

Customer Service Practitioner Level 2 Apprenticeship Standard
This is a work-based qualification with monthly time tabled classes.

What to expect at the end of your apprenticeship

Subject to a successful apprenticeship you will be employed by the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English and Maths (Grade C/4 or above) Desired

Things to consider

Weekly hours will be a minimum of 30 maximum of 40

About the employer

Swinton Dental Centre is a dental clinic located in Manchester we have been established for over 30 years. Our mission at the practice is to provide High Quality, Individual and Painless Dental Care. Our Dentists are qualified to the Highest Standard and we use all the latest techniques and cutting edge technologies to provide our patients with the best possible dental care. services include tooth filling, dental bridges, tooth extraction, root canal treatment veneers, etc. If you are looking for a dentist or oral hygienist in Manchester give our friendly, expert team a call today.

Employer

SWINTON DENTAL LTD

http://www.swintondental.com/

Address

63 CHORLEY ROAD

SWINTON

MANCHESTER

M27 4AF

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Training

Training provider

BURY COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

training
qualifications, like an NVQ in a relevant field
industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College Apprenticeship Team will then be in touch regarding your application.