Apprentice Medical Administrator DRS GOLLINGS, PRESTON, HALL, CRACKETT AND HUBBARD

We are looking to recruit a dynamic apprentice that we can invest time in and train up to become a Medical Administrator with a view to a permanent position. The successful candidate will be a good team player with excellent communication skills. Administrative tasks will be carried out. Scanning and checking post, cover reception, when necessary, plus more.

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Closing date: 25 Sep 2023

Apprenticeship summary

  • Annual wage

    £15,392.00

  • Working week

    37 hours per week - The hours would be between 8am and 6pm on a 4 week rota. Exact working days and hours TBC

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    28 Sep 2023

  • Date posted

    11 Aug 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000190517

  • Positions

    1 available

What will the apprentice be doing?

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  • To have a thorough knowledge of all Practice procedures
  • To work in accordance of written protocols
  • Scanning and checking post in medical records
  • Fax and photocopy as requested
  • Receiving patients consulting with members of Practice team
  • Handing completed repeat prescriptions to patient and checking names and address
  • Undertaking the ordering of patient’s prescription requests
  • Be able to cover all reception position as necessary
  • Process appointment requests for today and future appointments from patients by telephone and in person
  • Deal with visits requests
  • Appropriate use of Care Navigation
  • Registrations of new patients - computer data entry and medical records
  • Process patients change of address - computer data and medical records (have knowledge of Practice area
  • Process repeat prescription request in accordance with Practice guidelines. Clear rooms after surgeries when appropriate
  • Ensure building security - have thorough knowledge of doors/windows/alarm
  • Make coffee for doctors
  • Will be required to work from more than one surgery location on a weekly rota system
  • Any other tasks allocated by managers

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administrator Level 3 Apprenticeship. 

Monthly workshops to Access Training.

What is the expected career progression after this apprenticeship?

To become a member of the team on completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Team working

Qualifications

GCSE or equivalent English (Grade Minimum grade 4/C) Essential
GCSE or equivalent Maths (Grade Minimum grade 4/C) Essential

Things to consider

On successful completion of training. There will be occasional Saturday morning working required.

About the employer

Doctor’s surgery based in Chester le Street town centre (located near the market & local bus links). Offering a range of services including GP appointments, prescriptions, vaccinations and a range of clinics.

Employer

DRS GOLLINGS, PRESTON, HALL, CRACKETT AND HUBBARD

Address

MIDDLE CHARE SURGERY

CHESTER LE STREET

COUNTY DURHAM

DH3 3QD

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Training

Training provider

ACCESS TRAINING LIMITED

Contact

Millie McLocklan

mmclocklan@accesstraining.org

Apprenticeship standard

Business administrator

Level 3 (A level)

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