Apprentice Account Administrator / Negotiator Town & Country Legal Services LLP

An exciting opportunity has arisen for an Apprentice Administrator to join Town and Country Legal Services LLP, based in Caterham, who provide Private Investigation/Debt Collection services. The role includes providing essential office support, with a good telephone manner, able to take accurate notes & scan documents to case files & data entry.

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Closing date: 29 Sep 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9.00am - 5.30pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    03 Oct 2023

  • Date posted

    31 Aug 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    3 available

What will the apprentice be doing?

The successful applicants will need to be calm, confident and able to negotiate over the telephone.

The role involves:

  • Contacting external customers and their clients
  • The ability to listen and record accurate notes
  • Negotiating over the telephone
  • Scanning/storing documents 
  • Handling incoming/outgoing mail
  • Read and understand policy documents
  • Letter and e-mail writing
  • Updating the computer system
  • Delivering work to negotiators using an event diary
  • Attending networking functions

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Business Administrator Apprenticeship Standard
  • Functional Skills in maths and English if required

The course covers a wide range of areas such as communication, finance, business processes & understanding the business environment.

The study areas are designed to help build the knowledge, skills and behaviours to achieve the end point assessment which is taken at the end of the apprenticeship through an independent assessment/awarding organisation.

What is the expected career progression after this apprenticeship?

  • Good future prospects are available to move into a permanent position with opportunities to develop into an Account Manager, Debt Manager or join the Finance Team depending on your ability and interests

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Patience, Good telephone manner, Trustworthy


GCSE or equivalent maths & English (Grade A - C or 9 -5) Desired

About the employer

Town and Country Legal Services LLP, based in Caterham in Surrey, who provide Private Investigation/Debt Collection services. Here at Town & Country Legal Services LLP, we can offer a full range of legal services to suit any of our client needs. We believe that businesses who have commercial clients should have a clause in their terms and conditions that allows them to recover third party debt collection costs and for the late payment interest to overdue invoices as per statutory rights.


Town & Country Legal Services LLP






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Training provider




Apprenticeship standard

Business administrator

Level 3 (A level)

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