Patient Services, Reception and Business Administrator Apprentice Lockswood Surgery

FANTASTIC POSITION! Lockswood Surgery requires an apprentice to provide great customer service to patients, and administration support to the office team. This is a great opportunity to start your career, APPLY NOW! You will be processing new patient registration forms, plus much more.

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Closing date: 09 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday 08:00-12:30 (1 hr break) 13:30-17:00 Tuesday 08:00-12:30 (1 hr break) 13:30-17:00 Wednesday 08:00-12:30 (1 hr break) 13:30-17:00 Thursday - 08:00-12:30 (1 hr break) 13:30-17:00 Friday 08:00-12:30 (1 hr break) 13:30-16:30

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    10 Oct 2023

  • Date posted

    09 Aug 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties will include:

  • Reception
  • Booking patient appointments face to face and on the telephone
  • Dealing with queries from patients and other healthcare professionals
  • Actioning internal tasks from clinical and non-clinical staff
  • Processing new patient registration forms


  • Scanning and filing documents to patients records. Post in & out
  • Raising and printing blood forms
  • Distributing lab reports to GP’s
  • Assist with the processing of Insurance/Private work


5 weeks annual leave plus bank holidays.

Sick pay will be paid for 3 consecutive days then SSP for any subsequent days.

Full training will be given in order to complete the above duties to the best of your ability. Lockswood Surgery and Boom Training will provide ongoing support and guidance to guide you through the apprenticeship content.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Standard, which includes:

Modules covering Skills, Knowledge, and Behaviours in Business.

You'll have a personal assessor to guide you through your training
You will attend online 1:1 sessions with your tutor every 2/3 weeks
End Point Assessment (online).

Occasional group classes with other learners (optional).

Business Administrator Certificate from IFATE and City & Guilds

What is the expected career progression after this apprenticeship?

A possible full-time/part-time position is available at the end of the apprenticeship for the right candidate. Salary is yet to be determined for this role but it will exceed the National Living Wage.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Friendly, Enthusiastic, Team player, Confident


GCSE or equivalent English (Grade A*-C or 9-4) Desired
GCSE or equivalent Maths (Grade A*-C or 9-4) Desired

About the employer

General Practice providing first-line medical care to 13,500 patients in the local area.


Lockswood Surgery





SO31 6DX

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Training provider



Lilly Spake

02380 004 210

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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