Kia Customer Service Advisor Apprenticeship - Basingstoke SNOWS BUSINESS HOLDINGS LIMITED
Working in a service department, the apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. Level 3 Apprenticeship. The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.
Closing date: 30 Oct 2023
Apprenticeship summary
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Annual wage
£11,000.00
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Working week
Monday - Friday, daytime hours. Shifts TBC.
Total hours per week: 40.0
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Expected duration
18 Months
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Possible start date
31 Oct 2023
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Date posted
07 Aug 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000189033
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Positions
1 available
What will the apprentice be doing?
- Dealing with customers both face to face and by telephone
- To process and solve customer service complaints
- Look to promote continuous improvement in customer service
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 3 Customer Service Specialist Apprenticeship Standard
- Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course
- Online training will also be provided throughout the course
What is the expected career progression after this apprenticeship?
- A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
- Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
SNOWS BUSINESS HOLDINGS LIMITED
https://www.snows.co.uk/peugeot/contact-us/basingstoke/
Address
Brunel Road
Houndmills
RG21 6XQ
Training
Training provider
SKILLNET LIMITED
Contact
Charlotte Steer
charlotte.steer@skillnet.org.uk
01923216165
Apprenticeship standard
Customer service specialist
Level 3 (A level)
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