Apprentice Administration Assistant DRS PRENTICE, THOMAS, DENNIS & MALEKI

An exciting opportunity to join Old Mill & Millgates Medical Practice in Poringland as an apprentice admin assistant. The successful applicant will undertake a wide variety of administrative duties including phone calls, emails and assist in the smooth running of the surgery. This will prepare them for future employment.

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Closing date: 06 Oct 2023

Apprenticeship summary

  • Annual wage


    £200 per week

  • Working week

    Monday to Friday, Shift TBC

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    03 Aug 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The successful applicant will be required to work as a key member of our staff on a variety of administrative tasks. The role will require the ability to work in a team but also to be disciplined and motivated whilst working on your own after appropriate training. The role will allow you to gain experience in all administration (non-managerial) of a surgery.

Duties will include the following:

  • To provide general administrative support for the practice, including supporting the nursing team with administrative tasks
  • Scanning incoming mail, circulating as appropriate and adding information to patient records
  • Maintaining the filing and administrative systems
  • Producing patient letters
  • Support the rest of the administration team

To provide a courteous and efficient reception service to patients, carers and visitors within the practice ensuring:

  • Patients access the primary care services they require in a timely fashion
  • Visitors sign in and out and the member of staff they are seeing are advised of their arrival
  • Queries are answered or passed to an appropriate member of staff in a timely fashion

To provide general assistance and administration to the practice clinical and leadership teams, including:

  • Accurately updating patient records using System-One
  • Taking action as requested by doctors and the nursing team
  • Phoning patients to arrange/rearrange appointments and/or confirm test results
  • Supporting the provision of a seamless co-ordinated multidisciplinary service through good communication
  • Any other tasks/duties as requested by the partners, manager team or reception supervisor

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Diploma for Business Administrators
  • Level 2 Functional Skills English and maths
  • Preparation for End-point assessment
  • End-point assessment
  • On and off the job training and location to be confirmed

What is the expected career progression after this apprenticeship?

  • Potential employment on completion of apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Creative, Initiative, Patience


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Math's (Grade 4) Essential

About the employer

The Doctors and staff at Old Mill & Millgates Medical Practice are proud to offer the highest standard of patient-centred healthcare to its 9,000 patients who live in Poringland and the surrounding areas. We run many clinics for the management of chronic diseases such as asthma, diabetes and offer a wide range of medical services including minor surgery, minor illness and childhood vaccinations.







NR14 7FA

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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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