Apprentice Office Administrator LAST MILE LOGISTICS LIMITED

As an Apprentice Office Administrator, you’ll be right at the heart of our customer's experience with a friendly approach making a difference in the things that matter to our customers. You will work closely with the Warehouse Administrator and must communicate effectively to them, whilst always remaining calm under pressure.

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Closing date: 01 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,296.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 10:00 – 18:00 with occasional Saturday shifts at 06:00 – 12:00. (hours may vary to 09:00 – 17:00 depending on the needs of the business but these would be communicated in advance).

    Total hours per week: 37.50

  • Expected duration

    18 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    03 Aug 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000188317

  • Positions

    1 available

What will the apprentice be doing?

Essential Duties and Responsibilities:

  • Answering incoming calls. 
  • Handling customer enquiries by answering questions, providing helpful information, and dealing with any problems that may arise. 
  • Processing customer and supplier requests promptly and efficiently ensuring customer satisfaction and providing professional customer support. 
  • Responding promptly to customer inquiries whilst maintaining a positive, empathetic, and professional attitude towards customers at all times.
  • Communicating with customers through various channels (phone calls and emails).
  • Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by maintaining high standards of administration duties.
  • Complete relevant daily reports to keep stock movements up to date.
  • Assist in maintaining stock levels and assist in gathering reports for the Management team. 
  • Competent in various computer software packages including Microsoft and Excel. 
  • Report any accidents that you become aware of as soon as possible to your Supervisor.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Business Administration at Stockton Riverside College.
  • Functional skills Maths & English, if required.

What is the expected career progression after this apprenticeship?

An opportunity for a full-time position at the end of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Organisation skills, Customer care skills, Team working, Initiative, Polite & friendly, Able to remain calm, Able to communicate clearly, Willing to learn, Good IT skills, Able to multi-task, Works well under pressure, Positive and driven, Punctual and flexible

Qualifications

GCSE or equivalent English (Grade A*-C/9-4) Desired
GCSE or equivalent Maths (Grade A*-C/9-4) Desired

About the employer

At Last Mile we offer a first class logistic service providing delivery and warehousing services to businesses nationally. Our extensive HGV operation, coupled with warehousing and storage, ensure that we can manage all deliveries easily and efficiently. Our service is completed by our final stage last mile and 2-man teams allowing us to provide a full end to end service. Whilst working in partnership with small and large retailers our vision is to provide a first-class logistics operation. To deliver on our promise to customers, we count on exceptionally talented, bright, and committed people.

Employer

LAST MILE LOGISTICS LIMITED

Address

Opus Park

Preston Farm

Stockton

TS18 3BP

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Training

Training provider

THE EDUCATION TRAINING COLLECTIVE

Contact

Anna Harper

Anna.harper@the-etc.ac.uk

07436 795883

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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