Apprentice Office Administrator LAST MILE LOGISTICS LIMITED
As an Apprentice Office Administrator, you’ll be right at the heart of our customer's experience with a friendly approach making a difference in the things that matter to our customers. You will work closely with the Warehouse Administrator and must communicate effectively to them, whilst always remaining calm under pressure.
Closing date: 01 Oct 2023
Apprenticeship summary
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Annual wage
£10,296.00
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday to Friday 10:00 – 18:00 with occasional Saturday shifts at 06:00 – 12:00. (hours may vary to 09:00 – 17:00 depending on the needs of the business but these would be communicated in advance).
Total hours per week: 37.50
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Expected duration
18 Months
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Possible start date
09 Oct 2023
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Date posted
03 Aug 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000188317
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Positions
1 available
What will the apprentice be doing?
Essential Duties and Responsibilities:
- Answering incoming calls.
- Handling customer enquiries by answering questions, providing helpful information, and dealing with any problems that may arise.
- Processing customer and supplier requests promptly and efficiently ensuring customer satisfaction and providing professional customer support.
- Responding promptly to customer inquiries whilst maintaining a positive, empathetic, and professional attitude towards customers at all times.
- Communicating with customers through various channels (phone calls and emails).
- Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by maintaining high standards of administration duties.
- Complete relevant daily reports to keep stock movements up to date.
- Assist in maintaining stock levels and assist in gathering reports for the Management team.
- Competent in various computer software packages including Microsoft and Excel.
- Report any accidents that you become aware of as soon as possible to your Supervisor.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 3 Business Administration at Stockton Riverside College.
- Functional skills Maths & English, if required.
What is the expected career progression after this apprenticeship?
An opportunity for a full-time position at the end of the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade A*-C/9-4) Desired
About the employer
Employer
LAST MILE LOGISTICS LIMITED
https://www.lastmileltd.co.uk/
Address
Opus Park
Preston Farm
Stockton
TS18 3BP
Training
Training provider
THE EDUCATION TRAINING COLLECTIVE
Contact
Anna Harper
07436 795883
Apprenticeship standard
Business administrator
Level 3 (A level)
Before you apply
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