Customer Service Apprenticeship CHESTER SURGERY

An exciting opportunity to join this fast-paced medical practice to learn a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. Your duties will include, but not be limited to, booking patients’ appointments, recording and analyse patient records etc.

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Closing date: 30 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,296.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, hours to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    31 Oct 2023

  • Date posted

    08 Aug 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000188287

  • Positions

    1 available

What will the apprentice be doing?

  • Booking patients' appointments
  • Record and analyse patient records
  • Setting up prescription
  • Answering the telephone
  • Replying to emails

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will gain a customer service practitioner level 2 qualification, including Functional Skills if required

What is the expected career progression after this apprenticeship?

  • Once qualified this could lead to a full-time position within the organisation

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Administrative skills, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths & English (Grade 4) Desired

About the employer

A friendly and efficient practice with a range of skilled staff and qualified doctors.

Employer

CHESTER SURGERY

Address

215 CHESTER ROAD

SUNDERLAND

SR4 7TU

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Training

Training provider

YOUNGSAVE COMPANY LIMITED

Contact

Cool Blue College

recruitment@coolbluecollege.com

01915100414

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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