Kia Customer Service Advisor Apprenticeship - Worksop PERRYS GROUP LIMITED

Working in a service department, the apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems and promoting continuous improvement in customer service. Level 3 Apprenticeship. them on current customer affairs and relations. Duties will include; Dealing with customers both face to face and by telephone. To process and solve customer service complaints. Look to promote continuous improvement in customer service.

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Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage

    £11,000.00

  • Working week

    Monday - Friday, daytime hours. Shifts TBC.

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    01 Oct 2023

  • Date posted

    02 Aug 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000188281

  • Positions

    1 available

What will the apprentice be doing?

  • Dealing with customers both face to face and by telephone.
  • To process and solve customer service complaints.
  • Look to promote continuous improvement in customer service.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Customer service specialist Apprenticeship Standard.
  • Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.
  • Online training will also be provided throughout the course.
  • Apprentices without Level 1 English and maths will need to achieve this level and take the test for Level 2 English and maths prior to taking the end-point assessment.

What is the expected career progression after this apprenticeship?

  • A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership.
  • Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.

Requirements and prospects

Desired skills and personal qualities

No skills required, Full training will be provided

Qualifications

GCSE or equivalent English and Maths (Grade 4/C or above) Desired

About the employer

Representing some of the automotive industry's most prestigious brands, Snows provides motorists across the south and the south west of England with a level of customer service that goes unsurpassed. We are proud of the quality of vehicles that we sell, and take satisfaction in delivering an experience to our customers that goes beyond that of an average dealership. We currently have 52 franchised dealerships, 5 Approved Service Centres and 4 multi-franchise Used Car Centres in various locations across the South. It's our aim to deliver high-quality, affordable motoring to as many as we can. With our wide range of franchised dealers, choose from a selection of new cars or vans from Abarth, Alfa Romeo, BMW, Citroen, CUPRA, Fiat, Jeep, Kia, Lexus, Mazda, Mercedes-Benz Vans, MINI, Peugeot, SEAT, Toyota, Vauxhall and Volvo. In addition to the new cars on offer we have approved used Abarth, Alfa Romeo, BMW, CUPRA, Fiat, Jeep, Kia, Lexus, Mazda, Mercedes-Benz Vans, MINI, Peugeot, SEAT, Toyota, Vauxhall, and Volvo vehicles, so we are sure at Snows we will almost certainly have a vehicle to suit your demands. Plus, with money-saving special offers and competitive car finance also available, value is assured and the purchase of a new or used vehicle easy. Also, our used car and van outlets Snows Car Centre provides you with a wide range of used cars and vans for multiple franchises.

Employer

PERRYS GROUP LIMITED

Address

1 Turner Road

Worksop

S81 7AE

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Training

Training provider

SKILLNET LIMITED

Contact

Charlotte Steer

charlotte.steer@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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