Customer Service Practitioner Apprenticeship ROSEANNA GRACE LIMITED

Roseanna Grace Physiotherapy are pleased to offer a vacancy of a new addition to this established company based in Jesmond. You will be dealing with client queries, meeting and greeting, arranging appointments, making diary changes and answering the telephone in a professional manner as part of other daily tasks and responsibilities.

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Closing date: 14 Dec 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Between the following hours: 14:00-20:00 Tuesday 08.00am-16:00pm Wednesday 10:00am-19:30pm Thursday 08:00 - 17:00 Friday 08:00am-16:00pm most Saturdays,

    Total hours per week: 37.0

  • Expected duration

    13 Months

  • Possible start date

    08 Jan 2024

  • Date posted

    01 Aug 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Daily duties:

  • Answering the telephone in a professional manner
  • Interacting with customers whilst they are waiting in reception (making them feel very comfortable and welcome)
  • Dealing with client queries in a professional manner
  • Communicating via email/text/phone
  • Working on bespoke IT systems
  • Arranging appointments
  • Ensuring a clean and presentable reception area and clinic rooms
  • Diary management
  • Supporting the physiotherapists with administration duties

The training you will be getting

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Training will be delivered in the workplace

What to expect at the end of your apprenticeship

Roseanna Grace is passionate about training up the right candidate and perusing this to a permanent position within her team on completion of your apprentice training.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working


GCSE or equivalent English and maths (Grade 4-9 (A*-C) or equivalent) Essential

Things to consider

Potential of working over two sites (7-minute walk between sites). Second clinic is Holly Avenue, Jesmond NE2 2QB

About the employer

Roseanna Grace Physiotherapy is based in Jesmond, Newcastle-upon-Tyne. We are a thriving, specialist Physiotherapy clinic based in the centre of Jesmond (Metro station 5 minutes’ walk away) with nearby parking. We treat a variety of complex and specialist patients of all ages and backgrounds and no two days are ever the same! A typical caseload at this clinic of Pelvic Floor & Women’s Health conditions involves meeting patients with bladder and bowel dysfunction, pregnancy/postnatal aches and pains, men’s Health, children’s Incontinence & much more so the ideal applicant must be okay with talking and booking in patients with sensitive health needs. Roseanna Grace is friendly practice and Roseanna’s goal is not only to welcome an Apprentice to join the team in 2023, but to then hopefully be kept on permanently as a member of the expanding team!







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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Apprenticeship Recruitment Team

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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