Customer Service Practitioner Apprenticeship ROSEANNA GRACE LIMITED
Roseanna Grace Physiotherapy are pleased to offer a vacancy of a new addition to this established company based in Jesmond. You will be dealing with client queries, meeting and greeting, arranging appointments, making diary changes and answering the telephone in a professional manner as part of other daily tasks and responsibilities.
Closing date: 14 Dec 2023
Apprenticeship summary
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Annual wage
£10,158.72
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Between the following hours: 14:00-20:00 Tuesday 08.00am-16:00pm Wednesday 10:00am-19:30pm Thursday 08:00 - 17:00 Friday 08:00am-16:00pm most Saturdays,
Total hours per week: 37.0
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Expected duration
13 Months
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Possible start date
08 Jan 2024
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Date posted
01 Aug 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000187448
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Positions
1 available
What you will do in your working day
Daily duties:
- Answering the telephone in a professional manner
- Interacting with customers whilst they are waiting in reception (making them feel very comfortable and welcome)
- Dealing with client queries in a professional manner
- Communicating via email/text/phone
- Working on bespoke IT systems
- Arranging appointments
- Ensuring a clean and presentable reception area and clinic rooms
- Diary management
- Supporting the physiotherapists with administration duties
The training you will be getting
- Level 2 Customer Service Practitioner Apprenticeship Standard
- Training will be delivered in the workplace
What to expect at the end of your apprenticeship
Roseanna Grace is passionate about training up the right candidate and perusing this to a permanent position within her team on completion of your apprentice training.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
ROSEANNA GRACE LIMITED
https://www.roseannagracephysio.co.uk/
Address
15A CLAYTON ROAD
NEWCASTLE UPON TYNE
NE2 4RP
Training
Training provider
DERWENTSIDE COLLEGE
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Apprenticeship Recruitment Team
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.