Customer Service Apprentice (Leicester) FORD & SLATER LIMITED

Working in an approved office environment, an exciting opportunity for an apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment. The role involves safe storage of parts. Handling, storing, and receiving stock. Processing payments.

Sign in to apply

Closing date: today

Apprenticeship summary

  • Annual wage

    £12,480.00

  • Working week

    Monday - Friday, 9.00am - 5.00pm/17.00 (Weekends could be possibility).

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Oct 2023

  • Date posted

    31 Jul 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000187237

  • Positions

    1 available

What will the apprentice be doing?

An exciting opportunity that offers a varied workload, the apprentice will develop skills in a number of areas, including:

  • Safe storage of parts
  • Handling, storing, and receiving stock
  • Processing payments
  • Following company procedures
  • Identifying, sourcing, and ordering parts
  • Monitoring and solving customer problems/enquiries and processing customer’s orders

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Specialist Level 3 Apprenticeship Standard:

  • Apprentices will be working and will be trained within the dealership and a Skills Coach will make contact at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course

An apprentice’s training includes:

  • Industry recognised Level 3 Customer Service Specialist Standard qualification
  • Functional Skills in maths and English (if required)

What is the expected career progression after this apprenticeship?

  • A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
  • Future prospects are endless
  • By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in

Requirements and prospects

Desired skills and personal qualities

None

Qualifications

GCSE or equivalent English and Maths (Grade 4+) Desired

About the employer

The company was founded in 1928 and has a distinguished history as a franchised commercial vehicle dealer. Ford & Slater was acquired by Peter Strevens in 1991 and the Directors of Ford & Slater comprise Strevens family members and other senior managers. Certain key milestones in recent years include the following: Ford & Slater Norwich relocated to a new £2 million dealership in 2004. Ford & Slater Corby was opened in 2006. Ford & Slater Donnington relocated to its new Spalding dealership in 2007. Ford & Slater opened its new Coventry dealership in 2011. We relocated our Newark dealership to the Curry’s Newark Vehicle Maintenance Unit in November 2011. Six ATFs across the group as at Oct 2012. Winner of the Motor Transport Apprenticeship of the Year Award in 2018. Winner of the PACCAR Financial International Dealer of the Year in 2018. Winner of Retail Sales of the Year in 2018. As a privately-owned company we take a long-term view. The Company owns the majority of its dealerships, profits have been re-invested since 1991 and security of employment is very important. Our Mission Statement is to exceed our customer’s expectations by offering high quality transport services in an ethical manner at competitive prices. We will achieve this by utilising the synergies within our dealership group, offering innovative solutions and a “one-stop shop” provided by highly motivated and skilled long-term employees, reinvesting profits to provide modern, safe premises. DAF Trucks is our only truck manufacturer relationship, consequently our interests are wholly aligned with DAF Trucks unlike other dealers with competing manufacturer relationships. DAF Trucks is a subsidiary of PACCAR Inc, the worldwide quality leader in the design and manufacture of premium light, medium and heavy-duty commercial vehicles.

Employer

FORD & SLATER LIMITED

Address

Hazel Drive

Leicester

LE3 2JG

You must have JavaScript enabled to view a map of the location

Training

Training provider

SKILLNET LIMITED

Contact

Kelly Bell

Kelly.bell@skillnet.org.uk

01923 216165

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.