Sales & Customer Service Apprentice Malthouse Engineering

An exciting opportunity to join a vibrant and supportive sales team within a long established engineering company. Career progression opportunities for the right candidate. Duties to include; Putting together quotes for customers, responding to customer enquiries through email or phone and reporting to senior staff on progress.

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Closing date: 14 Oct 2023

Apprenticeship summary

  • Annual wage


    Reviewed quarterly.

  • Working week

    Monday - Thursday, 09:00 - 17:00 with a 1-hour lunch and Friday, 09:00 - 15:00 with a ½ hour lunch

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    21 Oct 2023

  • Date posted

    31 Jul 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Learning about different processes we offer
  • Learning about all the steel grades we offer
  • Understanding how what you learn can help our customers
  • Putting together quotes for customers
  • Prospecting/Attaining feedback
  • Responding to customer enquiries through email or phone
  • Reporting to senior staff on progress

All of the above will be fine-tuned with the necessary training to ensure success.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 3 Apprenticeship Standard, including end point assessment
  • All training received on-site with no day release

What is the expected career progression after this apprenticeship?

  • Full role with competitive salary upon successful completion of apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Willingness to learn


GCSE or equivalent Maths (Grade 4) Desired

About the employer

Malthouse Engineering are the UK’s largest independent steel profiler, and with over 75 years of trading history, we know the steel industry inside out. We flame cut steel plate from 6mm-500mm thick, and also offer a number of other services such as Lumsden grinding, edge machining and heat treatment. Malthouse are looking to take on an apprentice in the sales department who would be learning from some of the most knowledgeable steel salespeople in the country. With our sales team having over 50 years combined steel industry experience and a track record of successfully bringing people in with no experience to leadership positions, there is arguably no better place to take the first step of a successful sales career.


Malthouse Engineering


3 Hainge Rd



B69 2NL

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Training provider




Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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