Technical Analyst Apprentice The West Bromwich Building Society

The Technical Analyst will be required to work flexibly within the Desktop Support Team and be responsible in providing technical support to our end user environment and to ensure IT infrastructure, systems and services within ITSS are running effectively and efficiently.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Oct 2023

Apprenticeship summary

  • Annual wage


    £13,000 - £15,000 per annum.

  • Working week

    Monday to Friday, hours to be confirmed upon interview.

    Total hours per week: 35

  • Expected duration

    16 Months

  • Possible start date

    16 Oct 2023

  • Date posted

    31 Jul 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The post holder will work closely with other ITSS teams and with appropriate third-party providers to ensure service availability and delivery.  

The Apprentice will be expected to complete their studies and integrate this knowledge and skills into the role and workplace.

Key responsibilities will include but not be limited to: 

  • Desktop/laptop set-up and configuration 
  • Support of Telephony system and associated components (Mitel, Redbox, and Right Fax)
  • Assist in the recovery of the Societies systems during Business Continuity testing and in the event of a Disaster itself 
  • Ensuring Security procedures and processes are fully followed and advise on IT security related issues 
  • Security System Controls - Device Control, Anti-Virus and BitLocker 
  • Ensuring Service Level Agreements are monitored and met 
  • Liaise with 3rd party service providers to resolve problems within agreed timescales 
  • Providing assistance to other areas of the ITSS department as necessary including areas not detailed above 

What training will the apprentice take and what qualification will the apprentice get at the end?

Why choose our Azure Cloud Support Specialist apprenticeship? 

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell 

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What is the expected career progression after this apprenticeship?

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Creative, Non judgemental, Patience


GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

At the West Brom, we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work. If you share our values and our enthusiasm, then you will find a home at the West Brom.


The West Bromwich Building Society


2 Providence Place

West Bromwich

West Midlands

B70 8AF

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Oct 2023