Customer Service Apprentice Marks Transport Group

We are looking for a bright, energetic and enthusiastic Customer Service Apprentice to join our team. As one of NKDC’s largest employers, we are constantly looking for quality people who share our passion for delivering excellent customer service. With this in mind, we want to get the right candidate through the door to grow up with us. The role involves assisting the Fleet Manager & Contracts Manager in their busy schedule. Answering external calls.

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Closing date: 09 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,296.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 8.30am - 5.00pm. Half an hour of unpaid lunch.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    06 Nov 2023

  • Date posted

    27 Jul 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000186728

  • Positions

    1 available

What will the apprentice be doing?

We are a family run business and enjoy working with people from our community. As one of NKDC’s largest employers, we are constantly looking for quality people who share our passion for delivering excellent customer service.

We are a growing business with plans just accepted for new offices and MOT & service bays. With this in mind, we want to get the right candidate through the door to grow up with us.

Duties will include, but will not be limited to:

  • General administration jobs
  • Assisting the Fleet Manager & Contracts Manager in their busy schedule
  • Answering external calls
  • Seeing in our MOT & service customers

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The Apprentice will work towards their Apprenticeship Standard in Customer Service Practitioner Level 2
  • Functional Skills in maths and English, if required 
  • Training will take place in the workplace, roughly 6 hours a week will be assigned to assist with working through the learner journal
  • You will be assigned an Assessor who will make regular visits to you in the workplace
  • Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at professional level
  • Completion of this apprenticeship provides an ideal path to the Customer Service Specialist Level 3 Apprenticeship

Course outline:

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

What is the expected career progression after this apprenticeship?

  • On successful completion of the apprenticeship and suited to our business by hard work and willingness during the apprenticeship, full-time employment may be possible in our new offices

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Good time keeping/attendance

Qualifications

GCSE or equivalent English and Maths (Grade A*/9-C/4) Essential

About the employer

Transport company, mot & service bays, vehicle conversions. We are a family run business and enjoy working with people from our community. As one of NKDC’s largest employers, we are constantly looking for quality people who share our passion of delivering excellent customer service.

Employer

Marks Transport Group

Address

UNIT 2 FIVE MILE BUSINESS PK

FIVE MILE LANE

WASHINGBOROUGH

LN4 1AF

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Training

Training provider

LINCOLN COLLEGE

Contact

Margaret or Ruby in the Apprenticeships Team

apprenticeships@lincolncollege.ac.uk

01522876284

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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