Business Administrative Assistant Apprentice GATHERING MOMENTUM LTD

At Gathering Momentum Ltd we are passionate about providing high levels of service to all our customers and to develop a team that supports all services. We are looking for a motivated individual with excellent communication and people skills to join the team. The role will have multiple responsibilities as part of your progression and development.

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Closing date: 20 Oct 2023

Apprenticeship summary

  • Annual wage

    £12,355.20

  • Working week

    Monday - Friday - 9am - 5pm. Occasional evening work for events and team building to be taken as toil later. 8 hours per day with 30 minutes unpaid lunchbreak. Working times to be confirmed at interview.

    Total hours per week: 37.50

  • Expected duration

    18 Months

  • Possible start date

    23 Oct 2023

  • Date posted

    04 Sep 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000186696

  • Positions

    1 available

What will the apprentice be doing?

  • Providing daily administration and CRM management to some of our top clients and their businesses, including answering and actioning customer phone and email enquiries
  • Assisting the company in providing best service to clients, by escalating customer issues and client requests to relevant team members.  And supporting team members to achieve individual and companywide goals
  • Developing skills on a range of digital business systems such as customer and stock management, reporting, booking and payment management, and auditing
  • Using full Microsoft Office suite and our internal systems to produce and record accurate documentation of client processes and developments through meeting reports, spreadsheets and presentations, to support their business and the wider team.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full Business Administrator Standard - Level 3
  • On the job training - to support role development
  • Off the job training - remote training/support and site visits
  • Employer to offer dedicated training time to support off the job training requirements
  • Functional Skills support - maths/English - if required

What is the expected career progression after this apprenticeship?

Full time employment and progression opportunities upon successful completion of Level 3. 

We have a strong team culture with room for opportunities and growth within a rapidly growing team.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Team working, Initiative, Non judgemental

Qualifications

GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired

Things to consider

Part of qualification requires Off The Job training as part of qualification requirements. As well as regular remote training (zoom/teams) and regular site visits, there will be the opportunity, if necessary, for further support from our main training centre (one full day per month allocated to Business learners if required). Training Centre is based at Marsh Mills, Plymouth. Free car parking at working location with permit (provided by company). Location is on public transport route (nearest bus stop located at Derriford Hospital).

About the employer

Gathering Momentum Ltd (CRM Champion) work with all types of enterprises to help design, implement, develop and manage their Customer Relationship Management (CRM) systems. They help businesses to grow by integrating digital platforms and people centric processes.

Employer

GATHERING MOMENTUM LTD

Address

1 Davy Road

Plymouth Science Park

Derriford

PL6 8BX

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Training

Training provider

FOCUS TRAINING (SW) LIMITED

Contact

Trevor Barnes

trevor.b@tftg.org

07836536590

Apprenticeship standard

Business administrator

Level 3 (A level)

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