Apprentice Telesales/Business Developer (West Norwood) HOWDEN JOINERY LIMITED

Are you looking for a new challenge that can allow you to earn while you learn? Do you want to be part of an incredible team working towards a common goal, providing excellent service to our customers? The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

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Closing date: 31 Oct 2023

Apprenticeship summary

  • Annual wage

    £15,000.00

    Generous Pension Scheme Paid holiday entitlement Team incentives and outings Staff discount on Howdens products

  • Working week

    Monday - Friday 9.00am - 5.00pm, shifts, may work evenings and weekends.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    04 Nov 2023

  • Date posted

    27 Jul 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000186636

  • Positions

    1 available

What will the apprentice be doing?

  • Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads
  • Focus on effective customer account management, aiming to increase the company’s customer base and develop long-term collaborative relationships within the building trade
  • Maintain up-to-date product and industry knowledge
  • Use creative marketing materials to promote Howdens products, depot events and sales periods to new and existing customers
  • Keep in touch with both leading banks depots regularly via the telephone and using our customer engagement messaging tool
  • Develop long-term collaborative relationships with customers
  • Proactively gain new accounts, repeat business, and generate qualified leads for the team through outgoing sales calls
  • Process sales for customers using the in-store payment systems, quoting correct pricing, delivery date and stock requirements

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 - Intermediate Apprenticeship
  • Training provided by an in-house Learning & Development Team
    Support from an external training provider
  • 15-month programme including a minimum 12 month learning period plus end point assessment
  • Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship

What is the expected career progression after this apprenticeship?

  • Full-time employment with Howdens

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Creative, Patience

Qualifications

GCSE or equivalent English (Grade 4 / C and above) Desired
GCSE or equivalent Maths 4 / C (Grade 4 / C and above) Desired

About the employer

Howdens Joinery, a trade only business with over 780 depots, has built a reputation that builders can trust through offering best local price and providing product from local stock. Our unbeatable service and product has led to us becoming a market leader, which is why we were awarded the Royal Warrant of Appointment by Her Majesty the Queen 2015 for our quality and excellence. At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities, reflected in our placement at Number 17 in the Top 100 Apprenticeship Employers table 2022. We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. Despite its scale, Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business.

Employer

HOWDEN JOINERY LIMITED

Address

3 Knight's Hill Square

Norwood

London

SE27 0HP

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Training

Training provider

STAFF SELECT LTD

Contact

apprenticeships@novatraining.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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