Apprentice Seasonal Department Assistant Brookfields Garden Centre

Brookfield’s Garden Centre is seeking a Retail Assistant for its Outdoor Living and Christmas department. These are interesting and varied roles, focusing on outdoor living products such as Garden Furniture, Barbecues / accessories and Christmas.

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Closing date: 25 Sep 2023

Apprenticeship summary

  • Annual wage


    Staff uniform provided. Gym membership for David Lloyd Nottingham. Automatic enrolment in Pension scheme with opt-out facility.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    9.00am - 5.30pm - 5 Days a week in total, including one weekend day (to be confirmed).

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    26 Sep 2023

  • Date posted

    27 Jul 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The role includes:

Customer Service:

  • Provide excellent levels of customer service
  • Ensure customers have the best shopping experience
  • Till cover when required


  • Contribute towards ensuring department sales targets are achieved
  • Excellent product knowledge in order to advise and answer customer queries

Visual Merchandising:

  • Encourage customers to make purchases through visual presentation of stock
  • Keep the store in great shape and looking its best
  • Keep stock clean and presentable at all times

Personal Qualities:

Previous retail experience is preferred but not essential. What’s more important to us is that you’re passionate about working with our customers and enjoy sharing knowledge with others.

  • A flexible team player, who is energetic, enthusiastic and dynamic
  • Excellent customer service skills and a friendly personality
  • Professional, responsible and well-presented
  • Excellent time management skills
  • Great communication skills

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 -

Functional Skills English and Maths up to Level 2 if not exempt.

Day release - One day per week to Nottingham College.

15-18 month duration.

Please note that as this is an apprenticeship standard you will be required to sit an end point assessment. Please refer to above link for more information.

What is the expected career progression after this apprenticeship?

Potential opportunity for ongoing employment within the company following successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Creative, Initiative


GCSE or equivalent English & maths (Grade 3 or D or Level 1 pass) Desired

Things to consider

Please note that although we ask a question at the end on how you will travel to the employers address - a driving licence and your own vehicle is not required for this apprenticeship.

About the employer

We’re proud to be Nottingham’s premier independent family-owned garden centre. Located on Mapperley Plains, just a few miles from the centre of Nottingham. We’ve become a popular destination thanks to our fantastic range of plants, tools and gardening essentials. You can enjoy browsing our brilliant selection of sweet and savoury treats in the food hall; find the perfect gift in our home department; check out our latest clothing collections and discover our new range of Toys. Get inspired by our lovely new outdoor living area where you’ll find our brilliant range of luxury garden furniture. Whilst in-store don’t forget to stop by our Pets & Aquatics centre or stay for a light bite in Arthur’s Eatery.


Brookfields Garden Centre





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Training provider



Nottingham College Apprenticeship Team

0115 9457260

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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