IT Support Technician Apprenticeship DOVE COMPUTER SOLUTIONS LTD

Are you looking to secure an apprenticeship with a vibrant IT business, whereby you will be exposed to all areas of IT and digital functions within the organisation? Do you possess a flair for technology and view yourself as an excellent communicator? If this is you then read on, as Dove Computers based in Ashbourne are looking to recruit!

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Closing date: 13 Oct 2023

Apprenticeship summary

  • Annual wage


    Salary up to £14,000 depending on experience

  • Working week

    Monday - Friday, 9.00am - 5.00pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    20 Oct 2023

  • Date posted

    25 Jul 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Becoming a valued part of Dove's digital support team
  • Providing first line support via email and telephone
  • Working with external vendors on complex/technical issues
  • Communicating with stakeholders at different levels to provide comprehensive support
  • Improving digital systems and technologies working on a variety of software platforms
  • Customer service support both verbal and digital
  • In addition to the above, you are required to carry out such other tasks as are required from time to time for the efficient operation of the Employer's business

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Information Communications Technician Standard
  • Apprenticeship training will be delivered in a classroom environment, from the EMA Derby Hub on Siddals Road, Derby
  • You will have access to modern, high performance machines, in addition to having the opportunity to explore computer hardware with expert tutors and instructors

The qualification has core knowledge elements, before branching out into 3 pathways, which are as follows:

  • IT Support Technician
  • Network Technician
  • Digital Communications Technician

The employer and training provider will agree on which is the most appropriate pathway, and this will influence the project as part of the end-point assessment.

What is the expected career progression after this apprenticeship?

  • Progress to Level 4

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent GCSEs including Maths and English (Grade C/4) Essential

About the employer

Here at Dove Computer Solutions our team of highly qualified consultants work with you to impartially advise and form an effective technology strategy to drive your business forward. All our solutions are designed and delivered by technical experts who work with you to understand your needs and are not just a salesperson. We combine technological expertise with a friendly local customer-centric approach to deliver affordable trusted reliable support and solutions for all.








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Training provider



Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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