Digital Support Technician/Service Pathway Apprentice (Rolls-Royce SMR) ROLLS-ROYCE SMR LIMITED

Apply relevant digital technologies effectively to achieve objectives. Monitor and operate digital information and intelligence systems. Respond to user enquiries.

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Closing date: 23 Oct 2023

Apprenticeship summary

  • Annual wage


    Salary: Year 1 - £18,000 per annum Year 2 - £20,096 per annum

  • Working week

    Monday to Friday. Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    30 Oct 2023

  • Date posted

    21 Jul 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Communicate effectively though digital channels.
  • Learn through digital resources.
  • Work as a member of a team
  • Maintain an awareness of current, emerging and fringe digital technologies.
  • Development/Autonomy: working under general direction, using discretion in identifying and responding to complex issues and assignments, usually receiving clear instructions, and having work reviewed at frequent milestones, and determining when issues should be escalated to a higher level.
  • Influence: interacting with and influencing others, having working level contact with colleagues or customers, and may supervise others or make decisions which impact the work assigned to others or to other phases of projects.
  • Business: contributing fully to the work of teams, planning, scheduling, and monitoring their own work within limited deadlines and according to relevant legislation, standards, and procedures.

What training will the apprentice take and what qualification will the apprentice get at the end?

Firebrand’s sector leading Level 3 Digital Support Technician (L3DST) Apprenticeship Programme trains apprentices to maximise the effective use of digital office technologies, productivity software and digital communications.

Apprentices help their business and internal users maximise the use of digital technologies, as well as adapt to and exploit changes in technology to meet business objectives, maximise productivity and master digital communications.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Digital Support Technician apprenticeship:

  • CompTIA IT Fundamentals+
  • CompTIA Cloud Essentials +

This programme covers:

  • Configuration, maintenance, and repair of systems faults.
  • Support for the roll-out of installation and commission of new systems or upgrades.
  • Continual improvement, business Continuity, Resilience.
  • Customer Service and support.
  • Security and Legislation; Digital security.
  • Data management.
  • Digital Information Management Systems Operation.
  • Business and decision-making skills.
  • Digital technologies including collaborative tools, office suites, conferencing facilities and mass. email tools.
  • Survey tools.
  • Social media tools for business.
  • SMS, live chat, video chat, web conferencing.

What is the expected career progression after this apprenticeship?

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Problem solving skills, Team working, Willingness to learn, Interpersonal skills, Utilise software packages


GCSE or equivalent English (Grade (A*-C/9-4 or equivalent)) Essential
GCSE or equivalent maths (Grade (A*-C/9-4 or equivalent)) Essential

About the employer

We are a Rolls Royce SMR, leading nuclear company committed to making a positive impact on the environment. We are currently seeking a highly motivated graduate to join our team and help us pave the way in the industry. This is a rare opportunity to start and grow your career with us, while putting your knowledge into practice. You will be working on an exciting new project involving the design and construction of small modular reactors, which will revolutionize the way we produce nuclear energy. As a member of our team, you will have the opportunity to work with some of the brightest minds in the industry and make a real difference in the world. We offer competitive compensation and benefits packages, as well as ample opportunities for professional development and advancement. If you are passionate about nuclear energy and want to be a part of a team that is making a positive impact on the world, then we want to hear from you.







DE24 8BJ

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Training provider



Ciara Glynn

0113 3500 333

Apprenticeship standard

Digital support technician

Level 3 (A level)

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