Apprentice Customer Service Advisor - Listers Toyota Coventry LISTERS GROUP LIMITED

The role of a customer service advisor is vital to the smooth running of the aftersales department. As a key member of the team, you will co-ordinate the movements of customer vehicles through the centre, liaise with customers and the service team, and co-ordinate utilisation of the workshop.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, shifts would be between the hours of 8.00am - 6.00pm, Saturday's may be required on a rota basis.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Oct 2023

  • Date posted

    21 Jul 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The role of a Customer Service advisor is vital to the smooth running of the aftersales department. 

Duties will include:

  • Using systems, equipment, and technology to meet the needs of your customers
  • Using a range of questioning skills, including listening, and responding in a way that builds rapport
  • Understanding the difference between internal and external customers
  • Knowing the internal policies and procedures, including any complaints processes and digital media policies
  • Understanding the different needs and priorities of your customers and the best way to manage their expectations
  • Understanding your role and responsibilities
  • Knowing the targets and goals you need to deliver against

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Retailer standard 
  • Functional Skills if required

With mentoring, support, and monitoring whilst at work, combined with residential training, you will gain the knowledge and skills required to achieve the qualification from working with some highly skilled professionals.

Residential training, all travel, and accommodation costs are covered by the employer.

What is the expected career progression after this apprenticeship?

Once qualified, the right candidate can progress within the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English & Maths (Grade C/4 or above) Desired

Things to consider

Once qualified you will have a number of transferable skills You may be expected to work Saturday’s on a rota basis Off the job training is on a residential basis.

About the employer

Founded by Terry Lister and Keith Bradshaw in 1979, Listers Group Ltd is one of the UK’s largest family owned automotive businesses and leading retail groups. In 2002, Toyota became part of the family and there are now seven centres located in Gloucestershire, Warwickshire, the West Midlands and Lincolnshire. Listers is a proud partner of 15 premium manufacturers and now boasts over 50 dealerships strategically located across the south west, midlands and east of England. We’d love to meet you, so please come and visit us at one of our centres to view our exciting range of cars, take a test drive or even just pop in for a chat about your motoring needs.




Siskin Drive

Middlemarch Business Park



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Training provider



Julie Jones or Emma Powell

01743 762044

Apprenticeship standard


Level 2 (GCSE)

Employer's Application Instructions

Simply visit and click apply. Complete the registration form and assessments in full and to the best of your ability.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2023