IT Support Apprentice TGW LIMITED

We are now looking for an eager candidate to join us as an apprentice.  You will have the opportunity to gain valuable skills, knowledge and experience as you complete an DTS Level 6 Apprenticeship. You will be providing 1st/2nd line user support through calls with employees and logged issues on the ticketing system.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Oct 2023

Apprenticeship summary

  • Annual wage


    £15,500 per annum, for Year 1, rising to minimum wage in Year 2 - which will be £21,000 plus. It will then increase by £2000 in year 3. [All will be discussed upon interview.]

  • Working week

    Details to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    4 Years

  • Possible start date

    09 Oct 2023

  • Date posted

    21 Jul 2023

  • Apprenticeship level

    Level 6 (Degree with honours)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Main responsibilities:

  • Manage and troubleshoot the TGW communications systems using appropriate tools
  • Proactively working on on-going issues and identify common issues from reports, identifying root causes and collaborating with IT Services Team locally and TGW wordwide IT Services to implement any changes or deliver training and instruction to users
  • Escalate any 3rd line issues to next level where required, whilst still acting as a key point of contact for the user until resolution
  • You will also be involved with the support and maintenance of networks, servers, laptops, workstations and software packages
  • Delivering training, instruction and guidance to users


Primarily based in Leicestershire, LE16 7FQ. 

With occasional travelling to our other site in LE16 7PS. 

What training will the apprentice take and what qualification will the apprentice get at the end?

This Professional Degree Apprenticeship is designed to produce future Digital and Technology Solutions Professionals and Leaders.

It has been awarded the Tech Industry Gold Accreditation by TechSkills, an organisation that brings together employers and universities to create highly skilled digital graduates.

The Digital and Technology Solutions Professional Degree Apprenticeship blends online learning, face-to-face workshops and on-the-job experience to transform learners into highly skilled tech professionals. The Degree Apprenticeship is available in four specialisms:

  • Network Engineer
  • Software Engineer
  • IT Consultant
  • Data Analyst

This programme develops core technical skills, knowledge and behaviours for the development of innovative digital solutions.

Further specialism modules offer opportunities to develop technical areas of relevance to the learners’ roles.

Who it’s a good fit for?

  • New staff focussing on a plan to pursue a career associated with the technical department of the business
  • Existing staff wishing to expand their skills and career together with gaining academic skills and qualifications while studying to degree level
  • Existing staff that would benefit from a comprehensive personal development plan to advance their skills to a higher level

As part of their programme learners will complete:

  • Fourteen learning knowledge modules teaching theory and practical application. These are primarily taught online and are supported by classroom training workshops. Five modules are taught at level 4, five at level 5 and four at level 6
  • Work-based portfolios and projects will be completed at work, over the course of the programme to demonstrate practical abilities

Microsoft Azure Certification:

  • As part of the professional practice, learners will be able to access Cloud Academy resources which will prepare them for taking official Microsoft certifications

An example route of this, for Data Analysts, would be for learners to complete the Microsoft Azure Fundamentals course in Level 4 and then the Microsoft Data Engineering on Microsoft Azure at level 5. Completion of both these exams would result in the learners completing the Microsoft learning journey of Microsoft Certified Azure Data Engineer Associate.

At Level 6 there will be additional Microsoft preparation content available if the learner and employer feel that there is a specific need.

What is the expected career progression after this apprenticeship?

Upon successful completion of the apprenticeship, there will be an opportunity to join TGW on a full-time basis where future development will be encouraged.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Administrative skills, Team working, Coding languages


A Level or equivalent 2 in similar subject (Grade Any) Desired
BTEC or equivalent Similar subject (Grade Any) Desired
Other Apprenticeship in similar subject (Grade Level 3) Desired
Other International Baccalaureate in similar subject (Grade Level 3) Desired

About the employer

TGW solves its customers' supply chain challenges with highly automated, efficient and future-proof intralogistics systems. Every day, the vision of the autonomous fulfilment centre gives TGW a renewed sense of motivation to give our best. In their core markets of Fashion & Apparel, Grocery and Industrial & consumer goods, TGW build on strong partnerships that include everything from planning to implementation to lifetime services. In the 2020/2021 business year, TGW generated a total turnover of 813 million euros.  TGW focus is on ‘learning and growing’ no matter what the stage of your career. The opportunity to work with future forward technology and learn from highly skilled colleagues. TGW has a strong set of values that shape the culture of the organisation.




Falcon Court

Market Harborough


LE16 7FQ

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Training provider


Apprenticeship standard

Digital and technology solutions professional

Level 6 (Degree with honours)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Oct 2023