Lettings/Sales Apprentice Administrator Westbrooke Estate Agents

This is a fantastic opportunity for the right person to join Westbrooke Estate Agents in their growing and successful Estate Agency in Middlesbrough. You will be responsible for supporting the business by providing assistance with administrative tasks across the areas of Sales & Lettings.

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Closing date: 17 Dec 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, shifts to be confirmed as well as one Saturday in three (will be confirmed)

    Total hours per week: 37.50

  • Expected duration

    18 Months

  • Possible start date

    02 Jan 2024

  • Date posted

    10 Nov 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Working in an estate agents is a busy environment with a range of duties involved to ensure the successful running of the business, some of which include:

  • Handling incoming calls and email enquiries
  • Liaising with tenants, landlord and vendors via phone and email to provide updates and feedback
  • Arranging repairs
  • Arrange and follow up on viewings
  • Updating and archiving files
  • Filing, photocopying, and scanning
  • Tenant referencing through to move in
  • Chasing arrears
  • Generating generic letters to vendors, buyers, tenants, landlords and solicitors
  • End of tenancy terminations
  • Dealing with accounts and payments
  • Any other duties as required

The training you will be getting

  • Level 3 Business Administration at Stockton Riverside College.
  • Functional skills Maths & English, if required.
  • Delivery method and location of training has yet to be confirmed. 

What to expect at the end of your apprenticeship

  • An opportunity to progress to a property manager’s role in the near future.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Able to work under pressure, Adaptable and embrace change, Organised and systematic, Target driven, Positive can-do approach


GCSE or equivalent English (Grade A*-C/9-4) Desired
GCSE or equivalent Maths (Grade A*-C/9-4) Desired

About the employer

Westbrooke was established in 2012 and we offer a service built on a sound basis of honesty and trust, whilst at the same time maintaining a high standard of competence and professionalism. Westbrooke is very much a family concern built on a sound basis of empathy and understanding. Our reputation has been built on excellent customer care and a wealth of expert local knowledge. With the internet age, the majority of people begin their search for a new home online, and as such, all properties at Westbrooke are advertised on national portals to give your property maximum exposure and allowing 24 hour access to view properties online, with bespoke descriptions and high definition photography being key factors.


Westbrooke Estate Agents





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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Anna Harper


07436 795883

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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