Apprentice Medical Receptionist/Administrator LIME GROVE MEDICAL CENTRE
We are looking for an enthusiastic and self-motivated person to join and support our Reception/Administration Team and to operationally assist and support the Management Team. You will make/cancel/rearrange appointments via the clinical system, as well as other duties. This is an exciting opportunity for the right candidate to start their career in General Practice, whilst completing a Customer Service apprenticeship.
Closing date: 02 Oct 2023
Apprenticeship summary
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Annual wage
£11,700.00
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Working week
Working hours are 7.5 hours per day and would usually be worked between 9.00am and 5.30pm Days TBC
Total hours per week: 37.5
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Expected duration
15 Months
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Possible start date
09 Oct 2023
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Date posted
19 Jul 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000184367
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Positions
1 available
What will the apprentice be doing?
- Make/cancel/rearrange appointments via the clinical system. This will include any follow up actions required
- Allocation of triage appointments
- Giving routine test results, where appropriate
- Taking home visit requests
- Passing emergency calls i.e chest pain/stroke to duty doctor
- General enquiries
- Resolving any issues
- Complaint management and resolution
- Prescription enquiries
- Data entry of new and temporary registrations
- Action tasks set by clinicians via the clinical systems and e-mail
- Ensure confidentiality at all times
- Comply and familiarise yourself with the practice's policies and procedures
- To complete all associated administration in an accurate and timely manner
- To provide outstanding customer care always, both internally and externally
- To have a thorough knowledge of all practice procedures
- To work in accordance with written protocols
- To assist the Practice management team with operational tasks
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 3 Business Administrator
- Functional skills if required
What is the expected career progression after this apprenticeship?
- Possible progression for the right candidate within the organisation.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade A*-C/9-4) Desired
About the employer
Employer
LIME GROVE MEDICAL CENTRE
Address
LIME GROVE MEDICAL CENTRE
LIME GROVE WALK
MATLOCK
DE4 3FD
Training
Training provider
ACCESS TRAINING (EAST MIDLANDS) LTD
Contact
Luke
07478151192
Apprenticeship standard
Business administrator
Level 3 (A level)
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