Apprentice Medical Receptionist/Administrator LIME GROVE MEDICAL CENTRE

We are looking for an enthusiastic and self-motivated person to join and support our Reception/Administration Team and to operationally assist and support the Management Team. You will make/cancel/rearrange appointments via the clinical system, as well as other duties. This is an exciting opportunity for the right candidate to start their career in General Practice, whilst completing a Customer Service apprenticeship.

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Closing date: 02 Oct 2023

Apprenticeship summary

  • Annual wage

    £11,700.00

  • Working week

    Working hours are 7.5 hours per day and would usually be worked between 9.00am and 5.30pm Days TBC

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    19 Jul 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000184367

  • Positions

    1 available

What will the apprentice be doing?

  • Make/cancel/rearrange appointments via the clinical system. This will include any follow up actions required
  • Allocation of triage appointments
  • Giving routine test results, where appropriate
  • Taking home visit requests
  • Passing emergency calls i.e chest pain/stroke to duty doctor
  • General enquiries
  • Resolving any issues
  • Complaint management and resolution
  • Prescription enquiries
  • Data entry of new and temporary registrations
  • Action tasks set by clinicians via the clinical systems and e-mail
  • Ensure confidentiality at all times
  • Comply and familiarise yourself with the practice's policies and procedures
  • To complete all associated administration in an accurate and timely manner
  • To provide outstanding customer care always, both internally and externally
  • To have a thorough knowledge of all practice procedures
  • To work in accordance with written protocols
  • To assist the Practice management team with operational tasks

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Business Administrator 
  • Functional skills if required

What is the expected career progression after this apprenticeship?

  • Possible progression for the right candidate within the organisation.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Patience

Qualifications

GCSE or equivalent English (Grade 9-4/ A*-C) Desired
GCSE or equivalent Maths (Grade A*-C/9-4) Desired

About the employer

We are a friendly, semi-rural practice with an ethos of aiming to provide high quality care by providing an extensive range of services for our patients both in-house and within the local community. We are part of the North Derbyshire Clinical Commissioning Group, working with a group of local practices to ensure that best quality and cost-effective services are available in our area.

Employer

LIME GROVE MEDICAL CENTRE

Address

LIME GROVE MEDICAL CENTRE

LIME GROVE WALK

MATLOCK

DE4 3FD

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Training

Training provider

ACCESS TRAINING (EAST MIDLANDS) LTD

Contact

Luke

luke.sharp@Atem.co.uk

07478151192

Apprenticeship standard

Business administrator

Level 3 (A level)

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