Ford Customer Service Advisor Apprenticeship - Romford ALLEN FORD (UK) LIMITED

Working in a service department, the apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems.

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Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, daytime hours. Shifts TBC.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Oct 2023

  • Date posted

    18 Jul 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000184275

  • Positions

    1 available

What will the apprentice be doing?

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.

The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

What training will the apprentice take and what qualification will the apprentice get at the end?

Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

Level 2 Customer Service Practitioner Apprenticeship Standard

What is the expected career progression after this apprenticeship?

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership.

Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English & Maths (Grade 4 or above) Essential

About the employer

Our network of around 30 locations stretches across the south of England from Bath in the west, through the Midlands, Berkshire and London, to Kent and Essex in the southeast. Today we employ over 1,000 people to serve the needs of our customers. llen Ford’s partnership with the manufacturer stretches back over 100 years to when its founder, Charles Henry Allen, first worked with the famous Model T Ford. From this point onward the business grew and was passed down through the Allen family until 1997. Allen Ford has been firmly established as one of the UK’s leading suppliers of Ford cars and vans to private motorists and businesses. The expansion continued, including dealerships in the south of England and the Midlands, and in 2014 Allen Ford was acquired by Supergroup. Essex Ford opened for business on 4th August 1989 as another family-owned business. It went from strength to strength with dealerships in Basildon, Billericay, Lakeside Thurrock, Rayleigh, and Southend. Essex Auto Group became part of the Allen Motor Group in 2017. SMC Ford also became part of the Allen Motor Group in 2017. Founded in 1982, the Slough Motor Company quickly established a reputation for outstanding customer service and quality vehicles. The group went from strength to strength with further dealerships opening in Sittingbourne (1983), Gravesend (1990), Uxbridge (1993), Crayford (1998), and Windsor (2000).

Employer

ALLEN FORD (UK) LIMITED

Address

Justums Lane

Romford

Essex

RM7 0ER

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Training

Training provider

SKILLNET LIMITED

Contact

Sean Hogan

sean.hogan@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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