Ford Customer Service Advisor Apprenticeship - Romford ALLEN FORD (UK) LIMITED
Working in a service department, the apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems.
Closing date: 30 Sep 2023
Apprenticeship summary
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Annual wage
£10,982.40
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday - Friday, daytime hours. Shifts TBC.
Total hours per week: 40.0
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Expected duration
15 Months
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Possible start date
01 Oct 2023
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Date posted
18 Jul 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000184275
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Positions
1 available
What will the apprentice be doing?
Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.
The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.
The apprentice’s role will include the following:
- Dealing with customers both face to face and by telephone
- To process and solve customer service complaints
- Look to promote continuous improvement in customer service
What training will the apprentice take and what qualification will the apprentice get at the end?
Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.
Level 2 Customer Service Practitioner Apprenticeship Standard
What is the expected career progression after this apprenticeship?
A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership.
Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
ALLEN FORD (UK) LIMITED
Address
Justums Lane
Romford
Essex
RM7 0ER
Training
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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