Business and Customer Service Apprentice NFU Mutual

NFU Mutual are seeking an enthusiastic and confident person to join our friendly Financial Services and General Insurance firm. You will learn excellent customer service skills and the ability to assist in helping to drive the Agency forward by sharing positivity and commitment to sales.

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Closing date: 09 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday, 8.30am – 5.00pm. 1-hour unpaid lunch break Within this time, we include flexible agreed to complete the apprenticeship coursework.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    10 Oct 2023

  • Date posted

    18 Jul 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Answering inbound calls
  • Upselling GI Products
  • Assisting colleagues where required
  • Use of internal CRM and other internal systems
  • General admin duties
  • Guiding clients through the customer journey
  • Additional customer support
  • Data input
  • Use of emails
  • Possibility of starting sales licence after 6 months dependent on progress
  • Tea & Coffee rounds

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Standard, which includes:

  • Modules covering Skills, Knowledge, and Behaviours in Business
  • You'll have a personal tutor to guide you through your training
  • You will attend 1:1 sessions with your tutor every 2/3 weeks
  • End Point Assessment (online)
  • Occasional group classes with other learners
  • Functional Skills Level 2 in Maths & English if required
  • Business Administrator Certificate from IFATE and City & Guilds

What is the expected career progression after this apprenticeship?

  • At the end of the apprenticeship, there will be a full-time position available. We estimate the salary to start at £19,000, which comes with fantastic career prospects

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade A*-D or 9-3) Desired
GCSE or equivalent Maths (Grade A*-D or 9-3) Desired

Things to consider

The apprentice must like dogs and be able to get to the office as we are not on a public transport route. This is a great starting point for your future career.

About the employer

Welcome to NFU Mutual Brackley agency, where we look after clients up to Daventry and south of Weedon, across to the edges of Milton Keynes and Banbury and throughout the South Northamptonshire area helping them plan for the worst but prepare for the best by safeguarding and enhancing their financial prosperity. NFU Mutual have been looking after their customers' insurance needs for over a century. Talking to individuals, organisations and businesses, we've learnt there are a few things you just have to get right.


NFU Mutual





NN13 5LH

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Training provider



Lilly Spake


Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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