Customer Service & Administrator Apprenticeship WASHINGTON EYECARE LIMITED

A fantastic opportunity to join the team at Washington Eyecare Opticians and support with all aspects of administration and customer service. Our aim is to ensure that customers are treated in a professional, friendly and efficient manner at all times and you will learn alongside our very experienced team as well as your qualification.

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Closing date: 30 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    9:00am until 5:30pm. Monday to Saturday. Two days off per week, organised through a rota basis. Breaks TBC

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Nov 2023

  • Date posted

    17 Jul 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

As a key member of the team, your role will be heavily customer facing, key duties include but are not limited to: 

  • General customer service
  • Answering all incoming telephone enquiries
  • Using booking system to book client appointments
  • Filing
  • Photocopying of documents
  • Any other duties as required

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards a Business Administrator Apprenticeship Standard Level 3. You will have a dedicated industry expert to guide and coach you through the components of your programme and you'll experience a range of different learning opportunities.

  • Online learning and face-to-face training with your Learn Plus Us Apprenticeship tutor
  • Meetings with your dedicated tutor
  • E-learning
  • Interactive Online Workshops
  • Self-Guided research
  • On-the-job instructions
  • Peer-to-peer mentoring
  • Personal development planning
  • Progress Reviews with tutor and line manager

You will be required to achieve or provide evidence of prior achievement/exemption for Functional Skills at Level 2 (English & maths)

What is the expected career progression after this apprenticeship?

We are passionate about developing the right person to have a rewarding career within our business. There is real opportunity for progression upon successful achievement of the apprenticeship. 

We provide fantastic in-house training to all of our colleagues and optical consultancy training can be provided to the right candidate. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience, Telephone skills, Energetic, driven & positive


GCSE or equivalent English (Grade Grade 4 (C) or above) Desired
GCSE or equivalent Maths (Grade Grade 4 (C) or above) Desired
Other IT (Grade Pass) Desired

Things to consider

This is a very customer facing role both over the telephone and face to face within the practice.

About the employer

Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go. With more than 600 branches across the UK, you’re sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you’ll know that you’re in safe hands.




Boots Opticians Washington

Unit 77 Albany Mall

The Galleries

NE38 7SD

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Training provider



Chris Stoker-Jones

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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