Customer Service Apprentice GS Couriers (Lincoln) T/A APC
GS Couriers Ltd (Lincoln) have a fantastic opportunity for Customer Service Apprentices to join their team. You will offer good customer service to external customers. You will learn essential customer service skills in an office environment and gain new skills to assist staff with general office duties.
Closing date: 29 Sep 2023
Apprenticeship summary
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Annual wage
£11,544.00
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Working week
Monday to Friday, Saturday (half day). Actual start and finish times will be agreed with the successful candidates.
Total hours per week: 37.0
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Expected duration
18 Months
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Possible start date
16 Oct 2023
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Date posted
17 Jul 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000183734
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Positions
2 available
What will the apprentice be doing?
- Managing daily customer service tasks via phone and/or email and communicating requirements with our couriers
- Handling queries from other depots in the network
- Organising delivery of parcels to addresses on a daily basis
- Answering phone calls within a timely manner and responding to emails within our SLA (Service Level Agreement) of 2 hours
- Effectively handling any and all customer related concerns, as well as those from other depots
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service Practitioner Level 2 Standard
- Functional Skills English (if required)
- Functional Skills Maths (if required)
- Personal learning and thinking skills
- All training will take place within the workplace over the duration of the apprenticeship
What is the expected career progression after this apprenticeship?
GS Couriers Lincoln will look to progress with further training or offer a full time contract for the right people.
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
GS Couriers (Lincoln) T/A APC
https://gscouriers.com/gsc-apc-overnight-lincoln/
Address
Unit 5
Electric Avenue
Witham St. Hughs
LN6 9BJ
Training
Training provider
EAST LINDSEY INFORMATION TECHNOLOGY CENTRE
Contact
Jude Ingram
jude.ingram@firstcollegelincs.co.uk
01507 601122
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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