Customer Service Apprentice GS Couriers (Lincoln) T/A APC

GS Couriers Ltd (Lincoln) have a fantastic opportunity for Customer Service Apprentices to join their team. You will offer good customer service to external customers. You will learn essential customer service skills in an office environment and gain new skills to assist staff with general office duties.

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Closing date: 29 Sep 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, Saturday (half day). Actual start and finish times will be agreed with the successful candidates.

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    16 Oct 2023

  • Date posted

    17 Jul 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Managing daily customer service tasks via phone and/or email and communicating requirements with our couriers
  • Handling queries from other depots in the network
  • Organising delivery of parcels to addresses on a daily basis
  • Answering phone calls within a timely manner and responding to emails within our SLA (Service Level Agreement) of 2 hours
  • Effectively handling any and all customer related concerns, as well as those from other depots

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Standard
  • Functional Skills English (if required)
  • Functional Skills Maths (if required)
  • Personal learning and thinking skills
  • All training will take place within the workplace over the duration of the apprenticeship

What is the expected career progression after this apprenticeship?

GS Couriers Lincoln will look to progress with further training or offer a full time contract for the right people.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working


GCSE or equivalent Maths and English (Grade 4 / C) Essential

About the employer

The APC Delivery Network – providing a quality collection and delivery service for over 25 years The APC Delivery Network in Lincoln was formed in 1994 by a group of experienced delivery companies committed to providing excellent service in the UK overnight delivery market. We’ve managed our expansion carefully in order to stay true to our founding principles: ✓ Offering exceptional levels of service ✓ Utilising the newest and best technology ✓ Continually investing in safety and efficiency. We’re delighted to say we’re now the UK’s largest independent delivery network, with more than 100 locations that guarantee a friendly reception and streamlined coverage.


GS Couriers (Lincoln) T/A APC


Unit 5

Electric Avenue

Witham St. Hughs


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Training provider



Jude Ingram

01507 601122

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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