Practice Administration/Receptionist Apprentice Imperial Road Surgery

The role provides a point of contact for patients and to act as a focal point of communication between patients, GP's and other medical staff. If this role is for you, we would love to have you on our team. We can offer the right candidate a friendly, welcoming, working environment with the support of an experienced mentor.

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Closing date: 09 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9.00am - 5.00pm with 1 hour for lunch.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    17 Nov 2023

  • Date posted

    17 Jul 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Back-office admin duties 
  • Recalling patients from registers when required
  • Providing cover on Reception
  • General correspondence to all patients and service providers
  • Data entry onto practice systems 
  • Provide general assistance to patients and other visitors whether in person or via the telephone
  • Work with health care professionals using Signpost Navigation
  • Deal with all requests in a confidential, safe and appropriate manner
  • Adhere to GDPR

What training will the apprentice take and what qualification will the apprentice get at the end?

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be
expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group.

What is the expected career progression after this apprenticeship?

It would be hoped that either a position would be available at the practice or at the neighboring Medical Centre, although this cannot be guaranteed.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Non judgemental, Patience, confidentiality, Computer literacy


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

Close links to public transport, and onsite parking if required

About the employer

Our dedicated team are here to treat those minor and acute medical conditions that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues.


Imperial Road Surgery





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Training provider



Wendy Taylor


Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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