Customer Service Apprentice NORTH WEST TIMBER TREATMENTS LTD

Customer Service Apprentice for a Buildings Materials Supplier based in Manchester. You will undertake your Level 2 Customer Service Practitioner qualification. You will be dealing with customers in a professional & efficient manner either by telephone or face-to-face on the sales counter, plus much more.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

  • Working week

    Monday - Friday 7:00 am - 3:30 pm, 30-minutes lunch 40 hours per week

    Total hours per week: 40

  • Expected duration

    17 Months

  • Possible start date

    21 Oct 2023

  • Date posted

    14 Jul 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000183170

  • Positions

    1 available

What will the apprentice be doing?

  • Exceeding customers' expectations by dealing with them in a professional & efficient manner either by telephone or face-to-face on the sales counter
  • Develop & maintain sales leads with both existing & new customers
  • Following up sales quotations & enquiries
  • Using customer service skills to communicate effectively with customers
  • Serving customers
  • Taking orders
  • Dealing with trade members and general customers
  • Booking goods in
  • Stocking shelves
  • Answering the telephone
  • Cash handling
  • End of day report
  • Ordering stock

What training will the apprentice take and what qualification will the apprentice get at the end?

Intermediate Level 2 Apprentice Customer Service Practitioner, including NVQ and functional skills maths and English. Work based learning.

What is the expected career progression after this apprenticeship?

A great opportunity to develop your career with an employer who supports continuing professional development.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 3) Desired
GCSE or equivalent Maths (Grade 3) Desired

About the employer

Established over 30 years ago, NWTT is a family run business that has earnt a reputation for high quality service and products whilst being great value for money. We are proud to supply to everyone, from the domestic DIY enthusiasts to local authorities, contractors and tradesmen, whilst striving to keep highly competitive prices for all customers. Call into one of our NWTT stores today for inspirational ideas, friendly faces and competitive prices. We have everything you need to transform your outdoor space in an instant!

Employer

NORTH WEST TIMBER TREATMENTS LTD

Address

Linnyshaw Industrial Estate, Sharp Street

Worsley

Manchester

M28 3LY

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Training

Training provider

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Oct 2023