ANSA, based in Middlewich, are looking to employ an Apprentice Business Support Officer. This is an exciting opportunity to be involved in an administration role. The role involves undertaking a range of administrative duties to support the Waste & Street Cleansing, Parks & Grounds and Fleet Services departments.

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Closing date: 29 Sep 2023

Apprenticeship summary

  • Annual wage

    £10,158.72 to £20,048.08

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday between 8.00am - 5.00pm.

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    16 Oct 2023

  • Date posted

    12 Jul 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Efficient and effective use of information technology relative to the service, including MS office applications, IBS systems, bespoke systems and the internet; in order to maintain data bases, update records, generate work and information reports including the placement of orders, issuing of invoices and responding to external email requests
  • Receive, answer and deal with face-to-face and telephone enquiries from the general public, outside organisations and internal clients, in order to provide accurate information and excellent customer service, referring callers to only where matters require the personal attention of a team member
  • Undertake clerical and administrative duties, predominantly relating to Waste & Street Cleansing, Parks & Grounds and Fleet Services, including management of paper work for motor-related insurance claims, update of daily work sheets and route risk assessments, and ensuring that all correspondence and texts are dealt with promptly and to a high standard of presentation and that service standards are met or exceeded
  • Organise and carry out procedures for ordering and checking financial transactions for the team, including hire of vehicles as required, to ensure that supplies and financial records are maintained efficiently
  • This may include reconciliation of income, preparation of banking for submission to accounts, accurate input of work costings into the corporate systems, including time sheets and holidays
  • Organise meetings and other events involving team members, if required, attend, take notes and arrange and monitor subsequent follow-up actions to ensure efficient and timely dispatch of business
  • To engage with service users, including preparation, distribution and analysis of questionnaires relating to the service; and contribution to campaigns and promotions, including; planning and assisting in events and the effective delivery of Services
  • Develop and maintain accurate recording systems and a comprehensive filing system, in order to provide efficient and readily-accessible sources of information and accurate statistics

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Business Administrator Level 3 Apprenticeship Standard
  • Functional skills or equivalent at Level 2 - English and mathematics
  • In-house development programme to support the development of knowledge, skills and behaviours

What is the expected career progression after this apprenticeship?

  • ANSA, Middlewich has an excellent track record of successfully bringing through apprentices and employing them on full-time contracts

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Attention to detail, Communication skills, Customer care skills, Initiative, IT skills, Organisation skills, Team working


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Mathematics (Grade 4) Desired

Things to consider

* Must be confident of travel to Middlewich each day. * The jobholder may be required at any time to under take any work up to and/or at a level consistent with existing responsibilities. These tasks may be at any location in Cheshire East, to ensure the effective deployment of labour, materials, transport and equipment to meet daily service requirements.

About the employer

Ansa delivers waste and recycling services for Cheshire East Council, along with grounds maintenance, fleet services and street cleansing functions. On top of previous other successful apprenticeship schemes the business is now searching for a HR Business Partner Apprentice. This is a great opportunity for someone looking for a career in HR.




Cledford Lane



CW10 0JR

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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

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