IT Technical Support Apprenticeship THE FASHION RETAIL ACADEMY LTD

Working on our busy service, as an apprentice you be part of the IT support team responding to IT incidents via our ticketing system for our end users. These can relate to both software and hardware issues covering OS's, Cloud technologies and Networking.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday: 8:30 - 17:30. Breaks TBC

    Total hours per week: 40

  • Expected duration

    17 Months

  • Possible start date

    28 Oct 2023

  • Date posted

    11 Jul 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

No two days are the same on our busy service. This apprentice role offers variety across a range of technologies and you will form an important part of our service desk team giving IT support to our end users. Via our in-house ticketing and triage system, you will respond to IT incidents both remotely and in-person.

These incidents could be related to cloud services, networking or general hardware issues. Responding to tickets, you will use a range of communications techniques to resolve the IT incident including Damesware, Teams, email or over the telephone.

We operate a range of technologies across the IT estate including Active Directory, Azure, Exchange, Cisco and Damesware. As an apprentice, you will receive training in all these areas to increase your knowledge base and ability to resolve technical issues.

As a business, we run Windows 11 as our OS. You will also have the opportunity to carry out software testing, fluke testing and cable testing as part of your development strategy.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 - Information Communication Technician Apprenticeship Standard

CORE MODULES - The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills, and behaviors required to be a successful Information Communications Technician.

The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available. Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security, and troubleshooting.

Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices, and protocols. Communication in Support Support in IT requires good communication skills. Develop your communications skills by exploring the best practices of support.

What is the expected career progression after this apprenticeship?

  • Potential full-time role upon successful completion of the apprenticeship programme

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Communication skills, IT skills, Logical


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

The Fashion Retail Academy is a unique, industry-led college. Founded by fashion and retail giants, we offer a range of specialist fashion courses with unparalleled industry involvement. We’ll make sure you graduate with the skills and brand contacts you need to successfully start your career in fashion.




15 Gresse Street


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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Oct 2023