Business Services Apprentice BRIGHTWELLS LTD

In this role, you will be working with current administrators to support in a secretarial and receptionist capacity. You will be answering the phone and meeting/greeting customers on site, redirecting customer queries, plus much more. You will be working in a fast-paced environment in an exciting industry.

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Closing date: 26 Sep 2023

Apprenticeship summary

  • Annual wage


    We may pay more for individuals with more experience or qualifications (e.g. A levels or degree)

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Thursday 8am to 4:30pm Friday 8am to 4pm

    Total hours per week: 37

  • Expected duration

    16 Months

  • Possible start date

    02 Oct 2023

  • Date posted

    06 Jul 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Answering the phone and meeting/greeting customers on site
  • Redirecting customer queries when unable to directly help
  • Operating our computerised in-house stock management system (accounting for sale items as they are delivered or “pre-entered”, accounting for items as they are collected from our site)
  • Assisting admin staff with day to day duties
  • Accounting for keys to machines which are held securely in the offices

What training will the apprentice take and what qualification will the apprentice get at the end?

Formal training is delivered at HWGTA, located in Hereford (HR4 9SX).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administrator Level 3 qualification.

There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.

What is the expected career progression after this apprenticeship?

Likely to become full-time role for the correct staff. They will be fully trained up to understand our company processes and be involved in more of the administration operations throughout their career.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Computer Literate, Effective multitasker, Good time management, Calm and collected, Friendly, Willing to help


GCSE or equivalent English and Maths (Grade 9 - 4/A*-C) Desired

Things to consider

There will be potentially high stress times when the “front of house” office area is busy, the candidate must be able to maintain composure when dealing with all types of customer and rely of management to step in to help. There is little to no public transport locally. Although predominantly an office based, seated role the candidate will be expected to serve customers at a counter and answer the phone regularly. Little to no weekend work would be required. This vacancy could be closed sooner if a suitable candidate is found. The site is ”industrial” in nature, with undulating and rough surfaces.

About the employer

Brightwells is a long established firm of auctioneers and valuers, who have been in business for 177 years, since 1846. We specialise in auctions of Vehicles, Classic Cars, Wine and Plant and Machinery. We auction £70 Million of goods on behalf of sellers across the UK to buyers worldwide.




Brightwells Auction Site

Stone Street



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Training provider



Hayley Grismond

01432 377010

Apprenticeship standard

Business administrator

Level 3 (A level)

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