Customer Service Apprentice RENUVO LIMITED

An excellent opportunity has been made available for an apprentice to join the team at Renuvo as a Customer Service Apprentice. The successful candidate will work alongside an experienced customer service team to manage day to day customer and client relationships as well as support managers with general administrative duties.

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Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage

    £9,609.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    08:00-17:00 Monday- Friday

    Total hours per week: 35.0

  • Expected duration

    15 Months

  • Possible start date

    01 Oct 2023

  • Date posted

    05 Jul 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000180294

  • Positions

    1 available

What will the apprentice be doing?

Supporting customers with queries, the apprentice will ensure each person receives the best service customer possible. Duties will include;

  • Answering calls and helping customers with queries and problems
  • Updating Renuvo's bespoke property management software to plan engineers rotas and log incoming queries
  • Ensure that letters, SMS and emails are sent out in a timely manner
  • Support the Office Manager to manage incoming and outgoing telephone calls

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Level 2
  • Functional Skills if required
  • Relevant workplace training

What is the expected career progression after this apprenticeship?

There will be a full-time position available for the right candidate on completion.

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Attention to detail, Communication skills, Creative, Customer care skills, Initiative, IT skills, Organisation skills, Presentation skills, Team working

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

Although we are based near to Tamworth, you will need to either use public transport or are able to drive to get to our offices

About the employer

RENUVO is an award winning heating company that specialises in renewable energy design, installation and commissioning as well as year round repair and maintenance of gas, oil and electrical heating systems. As one of the leading low-carbon heating organisations in the Midlands, Renuvo is at the forefront of the 'renewable revolution' and is supporting households to reduce their carbon footprints through the installation and investment of low-carbon technologies such as Solar PV, Air Source Heat Pumps and Solar Thermal Panels. The company grew rapidly, particularly in the social housing sector, where we secured numerous long term contracts for both domestic and commercial scale Gas service, maintenance and installation work. Renuvo has earned numerous awards in our application of renewable energy technologies and continues to grow its reputation for offering clients impartial and practical advice on every type heating solution.

Employer

RENUVO LIMITED

Address

Unit 1 Kingsbury Link

Trinity Road

Kingsbury

B78 2EX

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Training

Training provider

P.T.P. TRAINING LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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