Medical Receptionist Apprentice Lakeside Surgery

Lakeside Surgery are looking to appoint an apprentice in the role of medical receptionist to join our small friendly team. The role will entail communicating with patients both over the telephone and face to face, processing prescriptions, scanning documents, booking appointments and processing emails and eConsults.

Sign in to apply

Closing date: 06 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9am-5pm 0.5 hours lunch.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    04 Jul 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Maintaining and monitoring the practice appointment system
  • Process personal, telephone and e-requests for appointments
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  • Signpost patients to the correct service
  • Initiating contact with and responding to, requests from patients, team members and external agencies
  • Read code data on System One
  • Photocopy documentation as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into the patient’s healthcare records as necessary
  • Direct requests for information i.e., SAR, insurance/solicitors letters and DVLA forms to the appropriate person
  • Manage all queries as necessary in an efficient manner
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and notice boards
  • Support all clinical staff with general tasks as requested

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Day release at Warrington & Vale Royal College
  • Business Administrator level 3 standard

What is the expected career progression after this apprenticeship?

  • The apprentice would have the opportunity to apply for a post of medical receptionist at the end of their course

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent Maths and English (Grade C/4) Essential

Things to consider

Lymm is not easy to get to on public transport so candidate should be aware of this before applying

About the employer

Lakeside Surgery is a GP practice that has a registered practice population of approximately 10.500 patients. The surgery delivers health care and prevention to the population of Lymm and surrounding areas.


Lakeside Surgery




WA13 0QE

You must have JavaScript enabled to view a map of the location


Training provider



Chloe Harrison


Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.