Customer Service Administrator Apprentice MATCON LIMITED

The apprentice will work closely with our Customer Service Team, observing and providing assistance with business process improvements, order delivery and customer support. A chance to work in a high-performing team that provides best-in-class service to globally recognised brands, whilst simultaneously developing transferable industry skills.

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Closing date: 26 Sep 2023

Apprenticeship summary

  • Annual wage


    Employee bonus scheme of 4.5%, private pension scheme, Health Cash Plan

  • Working week

    08.30 – 16.30 Monday to Friday

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    02 Oct 2023

  • Date posted

    03 Jul 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Key activities will include:

  • Providing administrative support to customers, suppliers and colleagues
  • Maintaining business systems with up-to-date information
  • Prepare despatch & shipping documentation, invoices and quotations
  • Liaise with suppliers to ensure timely and reliable delivery of goods and services
  • Raising and expediting of Customer Orders
  • Involvement in business continuous improvement events
  • Support with the implementation of business growth initiatives

What training will the apprentice take and what qualification will the apprentice get at the end?

Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and Maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Level 2 Customer Service Practitioner qualification.

There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.

What is the expected career progression after this apprenticeship?

Full sponsorship and support to gain additional qualifications if desired. There is a lot of opportunity to progress within Matcon but also extensive career progression across the IDEX Corporation, with options to relocate to the US or other countries.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Team working, Initiative, Desire to learn, Customer centric mindset, Work between departments


GCSE or equivalent English and Maths (Grade 9-4/A*-C) Essential

Things to consider

This vacancy could close sooner if a suitable candidate is found.

About the employer

Matcon, a division of IDEX MPT Inc, has been providing powder handling solutions for the processing of powders, granules and tablets using Intermediate Bulk Container technology for over 40 years. Matcon operates globally across a range of manufacturing industries, including food, nutrition, pharmaceutical, chemical and metal powders. Matcon is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.




Unit 410 Bramley Drive

Vale Park


WR11 1JH

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Training provider



Charlotte Anderson Ilic

01905 330721

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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