IT Support Desk Technician Apprentice VENTURE 1 CONSULTING

You will part of our busy service desk taking support requirements from our extensive customer base. Working alongside senior engineers, you will ensure that support tickets are closed in a timely manner inline with service level agreements. These can be both hardware and software related.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Aug 2023

Apprenticeship summary

  • Annual wage

    £14,000.00

  • Working week

    Monday - Friday 9am - 5.30pm

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    14 Aug 2023

  • Date posted

    30 Jun 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000178864

  • Positions

    1 available

What you will do in your working day

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an Helpdesk Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to start your career in IT.

Job Role:

We are looking to recruit an Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an Helpdesk Apprentice your main roles and responsibilities will include:

  • Becoming a valued part of the IT Support team
  • Learning how to provide technical support
  • Assisting in customer projects and support activities as skills allow
  • Gaining on the job experience and being able to utilise the skills you have gained over the duration of your apprenticeship
  • Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients
  • Learning how to handle telephone support calls as well as incoming helpdesk emails 
  • Managing the helpdesk system, ensuring all calls are handled within appropriate timescales
  • Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
  • Updating company systems

Training Provided:

The Level 3 Information Communications Technician apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.

  • Computer Fundamentals & Security - Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting
  • Introduction to Networking & Cloud Services - An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols
  • Communication in Support - Support in IT requires good communications skills

Develop your communications skills by exploring the best practices of support. Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. 

The training you will be getting

Level 3 Information Communications Technician Standard.

CORE MODULES:

The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available. Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting. Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols. Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

What to expect at the end of your apprenticeship

Potential for full-time position on successful completion of the apprenticeship programme.


Requirements and prospects

Desired skills and personal qualities

Analytical skills, Attention to detail, Communication skills, Initiative, IT skills

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

Consultancy is at the heart of what we do. Our breadth and depth of experience allows us to offer engagements ranging from the deeply technical to the highly strategic. We deliver hands-on technical design and implementation services across a wide range of technology solutions. Our consultants are trained to the highest levels of technical excellence on current technologies. Where a wider analysis of a potential solution is needed, our consultants act as Architects. We translate business and technical requirements into an overall architecture, defining the most appropriate technology to solve the problem. If required, we can then also implement the solution. For customers who require a more strategic approach, we offer Pragmatic Enterprise Architecture Framework (PEAF) qualified Enterprise Architects who are well-versed in adopting a holistic view of organisational objectives and best practice architectural principles.

Employer

VENTURE 1 CONSULTING

Address

China Works

100 Black Prince Road

Prince's

SE1 7SJ

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Training

Training provider

THE IT SKILLS MANAGEMENT COMPANY LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Aug 2023