Business Administration Apprentice Charlton & Jenrick Ltd

Charlton & Jenrick offer all aspects of the fireplace industry, these are; a Paragon, Kartell, fireline, PureVision, Go Eco, panache & infinity fires. We are looking for an enthusiastic person to join our team, support with the day-to-day administrative support such as processing orders, and offering our customers exciting service all year round.

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Closing date: 07 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 8:30 am to 5 pm (Hours may fluctuate due to peak times)

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    27 Oct 2023

  • Date posted

    29 Jun 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000178745

  • Positions

    1 available

What will the apprentice be doing?

Following daily tasks

  • Call handling in a busy environment
  • Offering high levels of customer service
  • Logging end-user customer and serial number details on CRM and registering warranties
  • Liaising with customers regarding engineer appointments, checking engineer availability and booking appointments
  • Identifying spares items, processing orders and taking payments over the phone
  • Using technical reference files and user/installation guides to answer queries from engineers, our dedicated retailers and end users
  •  Finding additional information from production engineers/quality team/warehouse team where required.
  •  Updating technical reference guides

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Day release at Telford College to enhance learning
  • Mentor on site to support with day-to-day learning
  • Regular assessor visits to develop qualification 
  • Business Administrator Level 3 (Standard) 

What is the expected career progression after this apprenticeship?

Upon successful completion of the apprenticeship, there will be the opportunity for full-time employment with the organisation.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

Consider the working hours and be adaptable to offer the best customer service.

About the employer

We have grown to offer a number of industry-leading brands covering all aspects and channels of the fireplace industry, these are; Paragon, Katell, Fireline, Purevision, Go Eco, Panache & Infinity Fires. Nothing is as welcoming as a “living flame”, whether you want a multi-fuel stove or gas fire, we will have a fire type and design that is ideal for you, to take pride of place in your home.

Employer

Charlton & Jenrick Ltd

Address

Unit D

Stafford Park 2

Telford

TF3 3AR

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Training

Training provider

TELFORD COLLEGE

Contact

Charlotte Bostock

Charlotte.Bostock@telfordcollege.ac.uk

01952642329

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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