Parklands Toyota are currently looking for a Customer Service Practitioner Apprentice to join their team at Carland Cross. You will act as the first point of contact to provide customer support in areas such as phone and email enquiries as well as face to face customer service.
Closing date: 20 Oct 2023
Pay will be reviewed and updated depending on progress made by candidate. Staff bonus scheme once good progress in the role has been made.
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 40.0
Possible start date
04 Jan 2024
29 Jun 2023
Level 2 (GCSE)
What will the apprentice be doing?
You will have a range of duties including:
- Dealing with customers
- Using the computer
- Phone and electronic communications
- Understanding Toyota vehicles
- Reviewing information from technicians
What training will the apprentice take and what qualification will the apprentice get at the end?
You will be working towards a Level 2 Customer Service Practitioner Apprenticeship standard.
You will receive on and off the job training and support from an assessor and an apprenticeship advisor.
You will be required to attend Cornwall College St Austell on a fortnightly basis as part of the apprenticeship training.
What is the expected career progression after this apprenticeship?
There is the potential for the successful applicant to become a full time permanent member of the aftersales team. There may be the opportunity to branch into other areas of the business.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent maths (Grade 3/D) Essential
Things to consider
About the employer
Customer service practitioner
Level 2 (GCSE)
Before you apply
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