Velocity Academy have an exciting new opportunity for an IT apprentice with Elite PC Systems, a computer repair shop, based in Chester. Deliver efficient operation and control of the IT. Duties will involve software problem solving and fixing especially related to malicious software infections.

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Closing date: 20 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday. 9am - 5:30pm.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    23 Oct 2023

  • Date posted

    28 Jun 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Remote support
  • Software problem solving and fixing especially related to malicious software infections
  • Dealing with customers to identify their needs and requirements
  • Generic IT repairs for customers
  • In-house repairs around the shop
  • Working with VOIP telephone systems

What training will the apprentice take and what qualification will the apprentice get at the end?

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician, with training in how to:

  • Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
  • Address IT issues by prioritizing in response to customer service level agreements.
  • Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
  • Support the roll out of upgrades or new systems or applications.
  • Functional skills if required

For a full list of programme modules visit:

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

IT skills, Customer care skills, Problem solving skills, Networking knowledge


GCSE or equivalent 5 GCSE's including English and Maths (Grade A*-C/ 9-4) Desired

About the employer

Elite PC Systems is a computer repair shop based in Chester, which provides IT support for customers across the whole of the UK for our data recovery, remote support and computer repair services.


Elite PC Systems


44 Nicholas Street



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Training provider



Sam Jones


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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