Apprentice Hospitality Team Member The Sheppey Inn

At The Sheppey, we care about fantastic local food, providing a great atmosphere, and amazing caring staff who know how to look after our guests. We are looking for an exceptional front of house team member to continue our success in customer satisfaction. We will develop you both as a person and if you wish as a potential manager of the future.

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Closing date: 05 Mar 2024

Apprenticeship summary

  • Annual wage


    A share of gratuities will be paid in addition to wages Incremental wage increases may occur related to performance reviews

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts to be agreed but will be across Tuesday - Sunday and will be either 11.00am - 4.00pm or 5.00pm - 10.00pm

    Total hours per week: 30.0

  • Expected duration

    15 Months

  • Possible start date

    04 Apr 2024

  • Date posted

    22 Jun 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

To assist in the daily running of the restaurant, bar and lounge including:

  • Setting up and clearing down after service
  • Ensure the smooth day to day running of all bar sales/food operations as determined by law
  • Responsible for the bar cash float, all-cash took credit card transactions and charging guests’ room accounts from the sale of bar products
  • To be aware of all relevant emergency and evacuation procedures
  • Ensuring customer requests are dealt with promptly and efficiently
  • Provide a level of service that exceeds customer expectations
  • Maintaining a high standard of cleanliness and quality in the restaurant and bar at all times
  • Ensure total guest satisfaction is achieved
  • Other related activities and functions
  • To undertake any training and development deemed appropriate for the position by the relevant line manager
  • To undertake such other duties as reasonably requested and that are commensurate with the nature and level of the post
  • All staff have a statutory responsibility to take reasonable care of themselves, others and the environment and to prevent harm by their acts or omissions
  • All staff are therefore required to adhere to imago’s Health, Safety and Environmental Policies and Procedures
  • All staff should hold a duty and commitment to observing imago’s Equality & Diversity policy and procedures at all times
  • Duties carried out in accordance with relevant Equality & Diversity legislation and policies/procedures

The training you will be getting

  • You will achieve a Level 2 Hospitality Team Member qualification upon completion
  • Maths and English Functional Skills if required
  • Training will take place one day a week at Strode College
  • Strode College will be managing the applications for this vacancy

What to expect at the end of your apprenticeship

  • A permanent role may be available for the right candidate

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Logical, Team working, Initiative, Patience, Physical fitness


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

Things to consider

The business is in a rural location, with no public transport, reliable means of commuting essential

About the employer

The Sheppey Inn lies out on the beautiful wilds of the Somerset Levels, surrounded by peat moors, dairy farms and national wildlife reserves. The pub pulls in people from miles around thanks to the brilliant, eclectic musicians it attracts, its fine selection of local ales and ciders (including all kinds of one-offs and specialty brews), and its fantastic food.


The Sheppey Inn


The Sheppey

Lower Godney



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Lyndsey Bath


Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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