IT Engineer Apprentice ADDOOCO IT LTD
We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Information communications technician Level 3. The role involves monitoring the helpdesk system for incoming requests, and action for support or additional information. Diagnosing and fixing faults in hardware, networking and software.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 16 Oct 2023
Apprenticeship summary
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Annual wage
£12,000.00
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Working week
Exact shifts to be confirmed upon interview.
Total hours per week: 37.5
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Expected duration
16 Months
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Possible start date
23 Oct 2023
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Date posted
16 Jun 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000174602
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Positions
2 available
What will the apprentice be doing?
Main responsibilities:
Reporting to the Head of UK Operations and working with the support team, your duties will include:
- Being the first point of contact for all enquiries, both via phone and the internal helpdesk system
- Logging all telephone support calls within the helpdesk system, ensuring that all relevant information is captured and correctly prioritised
- Monitoring the helpdesk system for incoming requests, and action for support or additional information
- Diagnosing and fixing faults in hardware, networking and software
- Ensuring that all issues are progressed to meet agreed SLA targets
- Ensuring that all issues are kept up to date and the customer is informed of the progress
- Ensuring that all issues are updated with the full resolution details prior to closure
- Logging information on the daily checklists
- Maintaining compliance with ISO 9001, 14001 & 27001 standards
- Abide by and proactively implement all of Addooco’s internal policy and procedure
- Living the Addooco values and behaviours
- Manage your time effectively to complete apprenticeship requirements
What training will the apprentice take and what qualification will the apprentice get at the end?
- Information communications technician Level 3 Apprenticeship Standard
- Functional Skills in maths and English, if required
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
The Information communications technician Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learning technical content that aligns with and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
What is the expected career progression after this apprenticeship?
- 92% of QA Apprentices secure full-time employment after finishing their apprenticeship
- Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential
About the employer
Employer
ADDOOCO IT LTD
Address
DUNDEE HOUSE
MILLENNIUM WAY
CHESTERFIELD
S41 8ND
Training
Training provider
QA LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 16 Oct 2023