IT Engineer Apprentice ADDOOCO IT LTD

We are now looking for an eager candidate to join us as an apprentice.  You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Information communications technician Level 3. The role involves monitoring the helpdesk system for incoming requests, and action for support or additional information. Diagnosing and fixing faults in hardware, networking and software.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Exact shifts to be confirmed upon interview.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    23 Oct 2023

  • Date posted

    16 Jun 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

Main responsibilities: 

Reporting to the Head of UK Operations and working with the support team, your duties will include: 

  • Being the first point of contact for all enquiries, both via phone and the internal helpdesk system
  • Logging all telephone support calls within the helpdesk system, ensuring that all relevant information is captured and correctly prioritised 
  • Monitoring the helpdesk system for incoming requests, and action for support or additional information
  • Diagnosing and fixing faults in hardware, networking and software
  • Ensuring that all issues are progressed to meet agreed SLA targets 
  • Ensuring that all issues are kept up to date and the customer is informed of the progress
  • Ensuring that all issues are updated with the full resolution details prior to closure 
  • Logging information on the daily checklists
  • Maintaining compliance with ISO 9001, 14001 & 27001 standards
  • Abide by and proactively implement all of Addooco’s internal policy and procedure
  • Living the Addooco values and behaviours
  • Manage your time effectively to complete apprenticeship requirements

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Information communications technician Level 3 Apprenticeship Standard
  • Functional Skills in maths and English, if required 

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

The Information communications technician Level 3 apprenticeship programme enables the apprentice to: 

  • Learn on-premise and cloud-enabled technologies and services
  • Learning technical content that aligns with and is relevant to employers and the market 
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification 
  • Get an introduction to Windows, Linux and PowerShell 

What is the expected career progression after this apprenticeship?

  • 92% of QA Apprentices secure full-time employment after finishing their apprenticeship
  • Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Meticulous, Ability to drive [essential]


GCSE or equivalent any -- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

We are a specialist provider of Managed IT, Cloud & Communications solutions, our approach delivers a premium customer experience at an affordable price for all businesses.  One of Addooco's main strengths is in our innovative approach – we thrive on challenges. If you need to achieve a business goal through technology but don’t know where to start, our team has a strong track record in delivering award-winning bespoke solutions. In being owned and run by career long IT specialists Addooco has been able to build a robust platform from the ground up. We maintain our own systems rather than merely reselling others to avoid complex supply chains within our business – this gives our clients confidence that we are highly reactive and that the buck stops with us.







S41 8ND

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Oct 2023