Service Advisor Apprenticeship - Motorvogue Fiat Bedford MOTORVOGUE (NORTHAMPTON) LTD
This Apprenticeship Programme is an exciting opportunity to kick-start your career with Stellantis. You will be interpreting customer concerns and booking vehicle services, as well as other duties. We’re looking for a highly motivated candidate to become a qualified Service Advisor and develop a long-term career with an ambitious brand.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 24 Oct 2023
Apprenticeship summary
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Annual wage
£10,982.40
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday - Friday, 8.30am - 5.30pm. However, each of our dealers will have different requirements.
Total hours per week: 40.0
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Expected duration
14 Months
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Possible start date
04 Nov 2023
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Date posted
15 Jun 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000174043
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Positions
1 available
What will the apprentice be doing?
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:
- Interpreting customer concerns and liaising with technicians
- Booking vehicle services
- Using appropriate technology to meet the customer’s needs
- Liaising with customers about any additional work required
- Handling customer requests and complaints
- Estimating time and costs of repairs
- Tracking the vehicle through the workshop
What training will the apprentice take and what qualification will the apprentice get at the end?
- The programme typically lasts for 14-months, and you’ll achieve a nationally recognised qualification
- We will support you to gain your Functional Skills if you require them in maths and English
- All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry
- Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
- Your development is supported through your Stellantis Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
What is the expected career progression after this apprenticeship?
- There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade C/4) Essential
About the employer
Employer
MOTORVOGUE (NORTHAMPTON) LTD
https://www.motorvogue.co.uk/about-us/
Address
Interchange Retail Park, Riley Wy, Bedford
MK42 7GB
Training
Training provider
CALEX UK LTD
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 24 Oct 2023