Apprentice Insurance Advisor G PROLL, MJ HILYER AND L MURFIN

This role is an exciting opportunity for anybody who is looking to join a successful, progressive and well-respected branch of NFU Mutual with the opportunity for future development within our business. Duties include supporting the sale and renewal of insurance products.

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Closing date: 31 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Mon – Fri 9:00 – 17:00 1 hour lunch.

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    06 Nov 2023

  • Date posted

    22 Jun 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    3 available

What will the apprentice be doing?

As an Apprentice Insurance Advisor within our growing team, you will play a key role in the success of an expanding local business.

You will be expected to:

  • Handle enquiries
  • Provide insurance quotations
  • Intimate claims
  • Undertake insurance transactions and general sales tasks with a ‘can do’ proactive enthusiasm.

We are able to deal with customers face to face as well as over the telephone and responding to emails. As well as these interactions there is also the administration side of customer care that will be picked up. This can be sorting the post, banking payments and other general day to day tasks. Customer service is our priority and at the heart of everything that we do. Alongside the apprenticeship you will be trained in general and commercial insurance and will deal with a wide range of customers and queries. Our in house training is extensive and we have a designated Agency Training Specialist to help you along your journey.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Fully and part funded learning and development programme that includes the Cert CII
  • Develop the knowledge, skills and behaviours of successful Insurance Practitioners
  • Role-specific route ways tailor the apprenticeship to the job role:
    • Claims Handler/Loss Adjuster
    • Assistant Underwriter
    • Junior Broker
  • Free CII membership for non-members through the CII Aspire Apprenticeship Programme
  • Includes the CII study books and exam entries
  • Resit costs for CII exams and End-Point-Assessment will be covered by the employer
  • Fortnightly workshops for each CII exam
  • All workshops recorded and available on-demand
  • Interactive chat, forums and class notebooks for real time support and assistance from experienced and qualified insurance professionals
  • Exam tips, tricks, and strategies
  • Regular tutorials and assessments with your dedicated trainer

What is the expected career progression after this apprenticeship?

  • We have many roles within the agency, Claims Handler, Account Handler, Account Executive. Ongoing training depending on what you would like to aim for.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Telephone Skills, Positive 'Can-do' attitude, Willing to learn, Reliable


GCSE or equivalent Maths and English (Grade 4/C or above) Essential
A Level or equivalent Any (Grade C or above) Desired

Things to consider

DBS check is required • Stokesley, Northallerton or Leyburn • Friendly and professional team • Established and well-respected business • Career progression opportunities • Westfield Health Scheme • 25 days holiday plus bank holidays • Additional birthday holiday

About the employer

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years.  We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively.  As a mutual, supporting our customers and paying their claims comes first.  We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices. As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.








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Training provider



Paige Waistell

0333 358 3559

Apprenticeship standard

Insurance practitioner

Level 3 (A level)

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