Operations/Customer Service Assistant Apprenticeship (SLM) Harrow Lodge Leisure Centre
Assist with the daily operations of a safe, secure, clean, well maintained facilities that are accessible and inclusive for all. Deliver a customer experience that generates customer compliments. Listen, value and respond to all comments made by customers.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 04 Oct 2023
Apprenticeship summary
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Annual wage
£8,786.00
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Working week
Monday - Sunday - Exact shifts to be confirmed- Will include evenings, early mornings and weekends.
Total hours per week: 32
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Expected duration
15 Months
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Possible start date
11 Oct 2023
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Date posted
14 Jun 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000172901
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Positions
2 available
What will the apprentice be doing?
- Assist with the daily operations of a safe, secure, clean, well maintained facilities that are accessible and inclusive for all
- Deliver a customer experience that generates customer compliments
- Listen, value, and respond to all comments made by customers
- Take appropriate action when identifying faults and hazards following all H&S procedures
- Achieve standards described in operations manuals
- Ensure daily operational checklists are completed
- Ensure cleaning tasks are completed to the company standard as per the schedule and signed off
- Ensure all pool supervision is completed according to Everyone Active standards
- Observe COSHH and PPE training
- Promote the safe use of all areas
- Ensure equipment setups are completed safely, to the required standard and on time.
- Report all hazards to the duty manager to report on EQMS and isolate if required
- Enforce Normal Operating Procedures at all times
- Ensure all energy reduction actions are undertaken on a daily basis throughout your shift
- Follow Emergency Action Plan procedures at site
This is a full-time position and you will be required to work a minimum of 32 hours per week on a shift basis at your designated centre.
Benefits:
- Up to £5k worth of leisure Industry qualifications for multiple roles
- Colleague benefits such as Complementary Fitness and Health Memberships
- Access to a range of facilities to stay active
- Career pathways - Leading into L3 Apprenticeships
- Higher earning potential as they develop
- Other training and development opportunities
At Everyone active you will be studying towards your Customer Service Practitioner Apprenticeship Level 2 Standard over the course of 15 months.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service Practitioner Apprenticeship Level 2 including
- Functional Skills in maths and English
What is the expected career progression after this apprenticeship?
- Potential to complete Team leader level 3 Qualification
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
(SLM) Harrow Lodge Leisure Centre
Address
Hartham Common
SG14 1QR
Training
Training provider
LIFETIME TRAINING GROUP LIMITED
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 04 Oct 2023