Operations/Customer Service Assistant Apprenticeship (SLM) Harrow Lodge Leisure Centre

Assist with the daily operations of a safe, secure, clean, well maintained facilities that are accessible and inclusive for all. Deliver a customer experience that generates customer compliments. Listen, value and respond to all comments made by customers.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Oct 2023

Apprenticeship summary

  • Annual wage

    £8,786.00

  • Working week

    Monday - Sunday - Exact shifts to be confirmed- Will include evenings, early mornings and weekends.

    Total hours per week: 32

  • Expected duration

    15 Months

  • Possible start date

    11 Oct 2023

  • Date posted

    14 Jun 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000172901

  • Positions

    2 available

What will the apprentice be doing?

  • Assist with the daily operations of a safe, secure, clean, well maintained facilities that are accessible and inclusive for all
  • Deliver a customer experience that generates customer compliments
  • Listen, value, and respond to all comments made by customers
  • Take appropriate action when identifying faults and hazards following all H&S procedures
  • Achieve standards described in operations manuals
  • Ensure daily operational checklists are completed
  • Ensure cleaning tasks are completed to the company standard as per the schedule and signed off
  • Ensure all pool supervision is completed according to Everyone Active standards
  • Observe COSHH and PPE training
  • Promote the safe use of all areas
  • Ensure equipment setups are completed safely, to the required standard and on time.
  • Report all hazards to the duty manager to report on EQMS and isolate if required
  • Enforce Normal Operating Procedures at all times
  • Ensure all energy reduction actions are undertaken on a daily basis throughout your shift
  • Follow Emergency Action Plan procedures at site

This is a full-time position and you will be required to work a minimum of 32 hours per week on a shift basis at your designated centre.

Benefits:

  • Up to £5k worth of leisure Industry qualifications for multiple roles
  • Colleague benefits such as Complementary Fitness and Health Memberships
  • Access to a range of facilities to stay active
  • Career pathways - Leading into L3 Apprenticeships
  • Higher earning potential as they develop
  • Other training and development opportunities

At Everyone active you will be studying towards your Customer Service Practitioner Apprenticeship Level 2 Standard over the course of 15 months.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Apprenticeship Level 2 including
  • Functional Skills in maths and English

What is the expected career progression after this apprenticeship?

  • Potential to complete Team leader level 3 Qualification

Requirements and prospects

Desired skills and personal qualities

Team Working, Organisation Skills

Qualifications

Other None required (Grade None required) Desired

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

About the employer

Here at Hartham Leisure Centre, we've got a huge range of activities and facilities for you to enjoy. Starting off indoors, we've got an 85-station gym with all the latest kit, while our swimming pool is perfect for swimmers of all abilities. Furthermore, we've also got a huge range of group fitness classes for you to choose from, from which we're sure you'll find one you love.

Employer

(SLM) Harrow Lodge Leisure Centre

Address

Hartham Common

SG14 1QR

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Training

Training provider

LIFETIME TRAINING GROUP LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Oct 2023