Apprentice Dental Receptionist All Smiles Dental Practice

We are seeking an Apprentice to join our private dental practice. We'll soon be moving to new premises equipped with state-of-the-art technology, including an iterro scanner and a CBCT scanner. The successful candidate will be an integral part of our small team and must demonstrate patience, care, and kindness to our well-established patient base.

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Closing date: 14 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday, Wednesday, Thursday, Friday, 9.00am - 6.00pm, Tuesday, Study day, Saturday, 9.00am - 4.00pm (or later if required) - Unpaid one-hour lunch break (optional)

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    28 Oct 2023

  • Date posted

    09 Jun 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Greet and check-in patients, ensuring a friendly and welcoming atmosphere
  • Schedule and manage patient appointments efficiently
  • Answer phone calls, handle inquiries, and provide information to patients
  • Maintain accurate patient records and update necessary information
  • Assist with billing, insurance claims, and financial transactions
  • Collaborate with the dental team to ensure smooth workflow and patient care
  • Handle general administrative tasks as required by the Practice Manager
  • Provide refreshments to waiting patients
  • Training in dental software, preferably Exact from Software of Excellence provided
  • Knowledge of dental terminology and procedures provided

What training will the apprentice take and what qualification will the apprentice get at the end?

Training Provider: Bromley College of Further and Higher Education.

On programme Training:

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Level 1 Functional Skills in maths and English
  • Institute of Apprenticeship Certificate

End-Point Assessment (EPA):

  • Apprentice Showcase
  • Practical Observation
  • Professional Discussion

What is the expected career progression after this apprenticeship?

  • Further progression may well be available in other areas within our sector, upon successful completion of Level 2 Customer Service Practitioner apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience, Willingness to learn, Can adapt to new technologies


GCSE or equivalent Maths and English (Grade GCSE 9-4 (A* - C)) Desired

About the employer

We are a busy fully private dental practice located in Bromley, Southeast London. Our practice specialises in oral surgery and implants, with additional services provided by a general dentist, orthodontist, endodontist, and hygienist. We will be shortly moving to brand new premises equipped with state-of-the-art technology, including an iterro scanner and a CBCT scanner


All Smiles Dental Practice





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Training provider



Mason Ward

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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