IT Technical Apprentice BCN GROUP LTD.

Help customers resolve IT related issues both over the phone and via our support system. Issues will vary from desktop, email, Microsoft Office, etc. and enable the practical application of the apprenticeship course content. Work alongside senior engineers to further develop and expand skill-set.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Oct 2023

Apprenticeship summary

  • Annual wage

    £14,000.00

    £14,000 - £16,000 per annum.

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    23 Oct 2023

  • Date posted

    19 Jun 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000171592

  • Positions

    2 available

What will the apprentice be doing?

The Apprentice will be spending time in 3 areas within IT: 

  • Support – Help customers resolve IT related issues both over the phone and via our support system. Issues will vary from desktop, email, Microsoft Office, etc. and enable the practical application of the apprenticeship course content. Work alongside senior engineers to further develop and expand skill-set. 
  • Commissioning – Configuration and installation of operating systems onto desktop and laptop computers including elements of Azure and InTune. 
  • Installation – Assisting engineers on client sites with hardware and PC installations to compliment the relevant course modules. 

As well as:

Providing First line support, raising tickets and working closely with the Senior Engineers. 

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premises and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

  • Ongoing career progression starting at 1stLine Technical Support to 2ndLine then 3rd, Pod team Leader, Installation Technician etc.
  • If you successfully complete your 1st year apprenticeship, you could be offered a full time position within the business (with an increase in pay) and/or a Level 4 Apprenticeship 
  • Great career progression / ongoing development programmes 
  • Recognition and caring management team, focused on customer service and happy team members 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Team working

Qualifications

GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

BCN Group is a successful digital transformation company. We deliver, manage and support business-critical technology solutions across Cloud, security, software and telecoms, enabling organisations to operate without limits, accelerate innovation and gain competitive advantage. A Microsoft Gold Partner with 7 Gold competencies and Direct Partner status, we support in excess of 500 clients and 30,000 users. We are proud to have a customer retention rate of 98% and an industry-leading client satisfaction score of 89%. Our 200 colleagues, based across four sites, include Cloud specialists, software developers, security experts, project managers and Support Analysts.

Employer

BCN GROUP LTD.

Address

First Floor, Darwin House, Valley Park, 3 Savannah Way, Leeds

LS10 1AB

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Oct 2023