Apprentice Customer Service Advisor - Chiswick Norton Way Motors Ltd

Working in a bustling Honda Dealership as an Apprentice Customer Service Advisor this position offers opportunity to work for a leading retailer whilst obtaining industry and nationally recognised qualifications. Duties for this position include dealing with customers, processing workshop bookings, calculating repair costs and processing payments.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday (Occasional Saturdays); shifts to be confirmed.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    02 Oct 2023

  • Date posted

    08 Jun 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Dealing with customers face to face and by telephone
  • Processing work bookings
  • Calculating Service & Repair costs for customers
  • Processing payments

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer service practitioner Level 2 (GCSE)
  • Practical on the job training will be provided at the employer
  • You will be working towards a Level 2 Apprenticeship along with Functional Skills in Maths & English at Level 2 if required
  • Training consists of a mixture of one to one learning within the Employer, Virtual online training and Block release training at our centre in Bracknell. (Accomodation and transport costs will be covered by your employer)
  • You will also work towards Honda internal qualifications

What is the expected career progression after this apprenticeship?

Possible career progression opportunities include Workshop Controller, Service Manager, Aftersales Manager.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Patience, Professional Attitude, Ability to Build Rapport, Self-Motivated, Adaptable


GCSE or equivalent Any (Grade Grade A*-C/9-4 or equivalent) Essential

About the employer

We are three leading Honda dealers with two based in London - Wimbledon and Chiswick, plus one dealer in Letchworth, Hertfordshire. Combined, we have been part of our local communities for over 25 years, bringing you the biggest choice of new and approved used Honda cars for sale with a range of finance options available.


Norton Way Motors Ltd


Chiswick Honda

4 Power Road


W4 5YT

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Training provider



Nicole Beaumont

01302 837070

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

All applications need to be submitted via the website

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2023