Customer Services Apprenticeship Level 2 THE ROSEDALE HEWENS ACADEMY TRUST
The successful applicant will be involved in a range of responsibilities to deliver excellent customer services. As the first point of contact for parents, carers, guardians, students, staff and visitors, communication and a friendly, positive approach to the role is paramount.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 Oct 2023
Apprenticeship summary
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Annual wage
£12,430.60
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Working week
Monday to Friday, between 7:30am - 6:00pm.
Total hours per week: 35
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Expected duration
12 Months
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Possible start date
07 Nov 2023
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Date posted
06 Jun 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000170647
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Positions
1 available
What will the apprentice be doing?
Outline of role:
- Meeting and greeting parents, carers and guardians, students, staff and visitors
- Answering the telephone and recording messages or directing calls to the appropriate extension
- Emailing / communicating with staff across the trust
- Support with printing and photocopying
- Giving advice or information to visitors, parents, guardians or carers or finding the appropriate information to share with them
What training will the apprentice take and what qualification will the apprentice get at the end?
- Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship
The apprentice will be required to complete:
- Work towards gaining a full Leve 2 Customer Service Qualification
What is the expected career progression after this apprenticeship?
- The outcome of this vacancy is for the applicant to achieve a customer services level 2 qualification whilst gaining on the job skills in relation to this qualification. They will be competent and confident in all aspects of customer services for them to progress on to higher educational qualifications
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent English (Grade 4-9) Essential
Things to consider
About the employer
Employer
THE ROSEDALE HEWENS ACADEMY TRUST
Address
Rosedale Hewens Academy, Hewens Road
Hayes
UB4 8JP
Training
Training provider
HRUC
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 Oct 2023