Customer Services Apprenticeship Level 2 THE ROSEDALE HEWENS ACADEMY TRUST

The successful applicant will be involved in a range of responsibilities to deliver excellent customer services. As the first point of contact for parents, carers, guardians, students, staff and visitors, communication and a friendly, positive approach to the role is paramount.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, between 7:30am - 6:00pm.

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    07 Nov 2023

  • Date posted

    06 Jun 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Outline of role:

  • Meeting and greeting parents, carers and guardians, students, staff and visitors
  • Answering the telephone and recording messages or directing calls to the appropriate extension
  • Emailing / communicating with staff across the trust
  • Support with printing and photocopying
  • Giving advice or information to visitors, parents, guardians or carers or finding the appropriate information to share with them

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship

The apprentice will be required to complete:

  • Work towards gaining a full Leve 2 Customer Service Qualification

What is the expected career progression after this apprenticeship?

  • The outcome of this vacancy is for the applicant to achieve a customer services level 2 qualification whilst gaining on the job skills in relation to this qualification. They will be competent and confident in all aspects of customer services for them to progress on to higher educational qualifications

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Administrative skills, Number skills


GCSE or equivalent Maths (Grade 4-9) Essential
GCSE or equivalent English (Grade 4-9) Essential

Things to consider

This position will also include learning about child welfare and successful applicants will be placed through professional first aid training.

About the employer

THE ROSEDALE HEWENS ACADEMY TRUST HAS A STRONG LOCAL PRESENCE IN HILLINGDON AND IS COMMITTED TO PROVIDING THE BEST POSSIBLE EDUCATION FOR THE LEARNERS IN ITS CARE.  Built solidly on its proven track record of success and reputation for excellence, the Trust is now responsible for a significant group of successful schools and colleges in the south of the borough, together with Early Years provision. With expertise across both the primary and secondary phase, The Rosedale Hewens Academy Trust is firmly committed to providing the best possible education for the learners in its care.  With this in mind and building on a proven track record of success, the Trust seeks to deliver consistently high standards of education across the age range in small educational settings where learners are each known as individuals.  The Trust consistently delivers a broad and balanced curriculum experience to children of all abilities and backgrounds. In other words, as learners progress in their learning journey, the Trust is able to maximise potential through a variety of courses and pathways, delivered to ensure each individual can flourish and maximise their potential.  Collaboration is well embedded both within and beyond the immediate family of schools, with all partners benefitting from individual expertise, working together to ensure the best possible outcomes for the learner. 




Rosedale Hewens Academy, Hewens Road



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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2023