Business Admin and Customer Service Apprentice GEMA RECORDS LTD

This is an exciting opportunity to join a driven, hard-working and enthusiastic team in a diverse role that differs day to day including some administrative (answering calls and responding to emails) and some ‘hands-on’ tasks. The ideal candidate will have an interest in the music, film/TV, gaming and/or homeware & clothing/footwear industries.

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Closing date: 16 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday 08:00 – 16:30

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    17 Oct 2023

  • Date posted

    24 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

‘Hands-on’ duties include:

  • Processing incoming deliveries which come in all shapes and sizes and consist of a wide range of products
  • Preparing/packing customer orders for despatch and accepting supplier stock deliveries, both of which come in all shapes and sizes and consist of a wide range of products
  • Operating our courier’s websites and producing shipping labels for outgoing shipments

Administration duties include:

  • Maintaining both our stock and returns databases by carrying out regular stock takes, accurately making necessary adjustments and corresponding with our suppliers to rectify delivery/returns discrepancies
  • Assisting management with all administrative duties when required
  • Answering calls
  • Responding to emails
  • Use of the website and processing orders
  • Liaising with customers
  • Assisting management when required

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator standard, which includes:

  • Modules covering skills, knowledge and behaviours in business
  • You'll have a personal tutor to guide you through your training
  • You will attend 1:1 sessions with your tutor every 2/3 weeks
  • End Point Assessment (online)
  • Occasional group classes with other learners
  • Functional Skills Level 2 in maths & English if required
  • Business Administrator Certificate from IFATE and City & Guilds

What is the expected career progression after this apprenticeship?

Gema Records care about career progression and development, so a full-time position will be available following the successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative


GCSE or equivalent English (Grade 3-4 C-D) Desired
GCSE or equivalent Maths (Grade 3-4 C-D) Desired

Things to consider

The ideal candidate will have an interest in the Music, Film & amp; TV and/or Gaming industries. The ability to drive and own your own transport would be an advantage, however, we are easily accessible via public transport.

About the employer

Gema Records was established in March 1975 to provide a catalogue service to record collectors in the UK and overseas. Since those early days, we have grown into a business that serves thousands of customers across all continents who ‘shop’ at Gema in the safe knowledge that we offer the same personal service to them regardless of the medium each customer prefers to use.








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Training provider



Lilly Spake


Apprenticeship standard

Business administrator

Level 3 (A level)

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